Field Service Engineer 1

Summary

GE HealthCare is a healthcare technology company seeking a Field Service Engineer 1 for its Northeast Ohio/Cleveland service region. The role supports CT and MR equipment through preventative maintenance, troubleshooting, basic repairs, installations, customer communication, and service excellence while developing the ability to work independently.

Responsibilities

• Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or Corrective Repairs
• Assist more experienced field engineers with equipment installation
• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment
• Effectively communicate and partner with teammates and colleagues
• Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently
• Maintain a calm and professional demeanor in high stress and customer service environments
• Keep up to date on administrative responsibilities such as debriefing customer service reports in a timely manner, ordering repair parts, submitting expenses and managing cycle times
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner
• Serve as a member of the account community for key accounts
• Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs
• Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business
• Keep up to date with competitor information and market trends
• Answer service calls independently without assistance within one year of employment
• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
• Meet Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements
• Complete all planned Quality, EHS & Compliance

Skills

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education to an Associate's or Bachelor's degree; OR participant in the formal GEHC Biomed/FE Services Internship, Apprenticeship or Military Externship program; OR High School Diploma/GED and a minimum 2 years of experience servicing electronic or electro-mechanical equipment
• Experience with Web applications as well as Microsoft suite of products
• Must have and maintain a valid Driver's License
• Willingness to travel for training
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening
• Must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time
• Must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity
• Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception
• Technical capabilities in (CT and/or MR)

Qualifications

Must Haves

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education to an Associate's or Bachelor's degree; OR participant in the formal GEHC Biomed/FE Services Internship, Apprenticeship or Military Externship program; OR High School Diploma/GED and a minimum 2 years of experience servicing electronic or electro-mechanical equipment
• Experience with Web applications as well as Microsoft suite of products
• Must have and maintain a valid Driver's License
• Willingness to travel for training
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening
• Must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time
• Must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity
• Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception

Nice to Haves

• Technical capabilities in (CT and/or MR)

Benefits

• Remote work arrangement
• Professional development opportunities