Field Service Engineer 1

Summary

GE HealthCare is a healthcare technology company that provides medical equipment and services to customers. The Field Service Engineer I performs preventative maintenance, installations, troubleshooting, repairs, and customer support for designated equipment while developing field engineering expertise and driving customer satisfaction.

Responsibilities

• Learn to complete on-time and accurate Installations, Preventative Maintenance, FMIs and/or corrective repairs
• Assist more experienced field engineers with equipment installation
• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment
• Effectively communicate and partner with teammates and colleagues
• Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner
• Serve as a member of the account community for key accounts
• Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs
• Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business
• Keep up to date with competitor information and market trends
• Answer service calls independently without assistance within one year of employment

Skills

• This is a remote role that requires the candidate to work onsite at our customer location. To provide onsite customer support, candidate needs to reside in Southern Wisconsin, with Madison, Wisconsin preferred
• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment
• Experience with Web applications as well as Microsoft suite of products
• Must have and maintain a valid Driver's License
• Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary
• Some overnight stays may be required
• Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time
• Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity
• Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception
• We will not sponsor individuals for employment visas, now or in the future, for this job opening
• GE HealthCare will only employ those who are legally authorized to work in the United States for this opening
• Networking and IT background a plus

Qualifications

Must Haves

• This is a remote role that requires the candidate to work onsite at our customer location. To provide onsite customer support, candidate needs to reside in Southern Wisconsin, with Madison, Wisconsin preferred
• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment
• Experience with Web applications as well as Microsoft suite of products
• Must have and maintain a valid Driver's License
• Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary
• Some overnight stays may be required
• Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time
• Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity
• Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception
• We will not sponsor individuals for employment visas, now or in the future, for this job opening
• GE HealthCare will only employ those who are legally authorized to work in the United States for this opening

Nice to Haves

• Networking and IT background a plus

Benefits

• Remote work arrangement, with onsite work at customer locations
• Professional development
• Relocation assistance provided