Program Assistant (Case Files)

Summary

General Dynamics Information Technology (GDIT) is a technology and professional services company supporting government agencies. The Case Files Analyst manages, analyzes, redacts, tracks, and submits responses to document requests while supporting child advocate appointments, litigation-related projects, and FOIA processing.

Responsibilities

• Manage a shared inbox that receives requests for information. Log, track and assign requests to oneself and other team members as necessary
• Analyze requests to understand who the requestor is, what information is being sought and what information can be released based on requestor’s affiliation to the information and SOPs
• Collaborate with various stakeholders such as program and/or customer staff to compile the requested documents
• Review files and redact information as directed by SOPs. Analyzes complex or unique requests by reviewing previous scenarios and seeking guidance from the team/leadership
• Submit completed requests to the requestor based on urgent or standard timelines
• Manage, track and authorize child advocate appointments for program participants
• Participate in special projects as required such as fulfilling large document requests in response to litigation inquiries
• Assist the FOIA team with processing requests and other tasks as requested

Skills

• Organizing, Teamwork, Writing
• 3 + years of related experience
• 2+ years of related document or program analysis experience working at an agency that provides services for underserved/vulnerable populations
• Must have demonstrated experience working with sensitive documentation, an understanding of the proper handling of PII and experience following SOPs outlining the release of information
• Excellent written and verbal communications skills
• Strong organizational skills and attention to detail
• Experience with Microsoft Office (Outlook, Word, Excel and Access)
• Bachelor's Degree in Social Sciences or relevant field preferred
• Experience working with underserved/vulnerable populations preferred

Qualifications

Must Haves

• Organizing, Teamwork, Writing
• 3 + years of related experience
• 2+ years of related document or program analysis experience working at an agency that provides services for underserved/vulnerable populations
• Must have demonstrated experience working with sensitive documentation, an understanding of the proper handling of PII and experience following SOPs outlining the release of information
• Excellent written and verbal communications skills
• Strong organizational skills and attention to detail
• Experience with Microsoft Office (Outlook, Word, Excel and Access)

Nice to Haves

• Bachelor's Degree in Social Sciences or relevant field preferred
• Experience working with underserved/vulnerable populations preferred

Benefits

• Medical plan options, some with Health Savings Accounts
• Dental plan options
• Vision plan
• 401(k) plan with the ability to contribute both pre- and post-tax dollars up to IRS annual limits and receive a company match
• Full flex work weeks where possible
• Paid vacation, sick, and personal time
• Paid holidays
• Paid parental leave
• Paid military leave
• Paid bereavement leave
• Paid jury duty leave
• Short- and long-term disability benefits
• Life insurance
• Accidental death and dismemberment insurance
• Personal accident insurance
• Critical illness insurance
• Business travel and accident insurance
• Remote work