Implementation Consultant III - eCommerce
Brief overview
About the company
<p><strong data-stringify-type="bold">This role is expected to be filled on or before 90 days from the original posting date.</strong></p> <p><strong data-stringify-type="bold">GHX: It's the way you do business in healthcare</strong><br>Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.</p> <p><br>GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.</p> <p><br>It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Louisville, Colorado, just outside of Denver, with additional offices in Europe, Chicago, Illinois, and Omaha, Nebraska.</p>
Job description
Summary
GHX is a healthcare business and data automation company that provides cloud-based supply chain technology, solutions, analytics, and services. The Implementation Consultant III manages GHX product implementations, provides subject matter expertise, supports client relationships through go-live, and delivers training, documentation, data analysis, project management, and process improvements to achieve customer satisfaction and utilization.
Responsibilities
- Customer Focus. The Implementation Consultant III implements GHX products in accordance with the scope of work sold to the customer. The entire project lifecycle is supported through product go live and a period of post go live support. The goal is to strive for excellence in delivery, ensure customers receive value and achieve high degrees of utilization from GHX products and services
- Product Implementation. Leads instructor-led training sessions on GHX products and applications. Collaborates and executes on test plans through system integration testing, user acceptance testing, and pre-go-live testing
- Data Analysis. The products that the Implementation Consultant III will be supporting are very data dependent. As such an ideal candidate should be comfortable working in Excel and Access and be able to review data sets for completeness and provide feedback to both the customer and internal development teams when gaps are found
- Project Management. Maintain and communicate project status to identify progress, risk and mitigate delays. Coordinate and collaborate with other scrum teams and internal departments to ensure customer objectives are met
- Process Improvement. Participate in identifying and implementing process improvement opportunities that optimize delivery results and achieve greater customer satisfaction
- Documentation. Ability to create, organize and maintain implementation documentation. Work with team members to assign shared ownership in keeping documentation and project plans current
Skills
- • Bachelor's degree in a related field or a combination of education and equivalent work experience
- • Minimum of 3 years in an implementation or project management role in a healthcare IT or supply chain organization
- • Strong understanding of healthcare supply chain, EDI, project delivery and system to system integration
- • Strong understanding of data structures, system integration, materials management, supply chain and accounting
- • Strong knowledge of healthcare procure-to-pay and supply chain operations
- • Ability to interpret business needs with the goal of implementing products that will meet or exceed customer's goals and objectives
- • Ability to leverage AI-powered supply chain analytics tools to drive client insights and outcomes, with a proven aptitude for quickly adopting emerging AI technologies and coaching customers on their effective use
- • Have a growth mindset and share that passion with team members to create processes that improve delivery and customer experience
- • Ability to excel in a high energy, collaborative team environment
- • Excellent interpersonal, oral/written communication, organizational, analytical and problem-solving skills
- • Willingness to travel up to 15% annually
- • Strong understanding of item master management
- • Knowledge of Agile and Scrum methodology
- • Experience working on cross functional projects with internal and external participants
- • Knowledge/understanding of cloud-based ERP systems such as Infor, Oracle and Workday
- • Knowledge/understanding of on-premises ERP systems such as Lawson, Meditech and Peoplesoft
Qualifications
Must Haves
- • Bachelor's degree in a related field or a combination of education and equivalent work experience
- • Minimum of 3 years in an implementation or project management role in a healthcare IT or supply chain organization
- • Strong understanding of healthcare supply chain, EDI, project delivery and system to system integration
- • Strong understanding of data structures, system integration, materials management, supply chain and accounting
- • Strong knowledge of healthcare procure-to-pay and supply chain operations
- • Ability to interpret business needs with the goal of implementing products that will meet or exceed customer's goals and objectives
- • Ability to leverage AI-powered supply chain analytics tools to drive client insights and outcomes, with a proven aptitude for quickly adopting emerging AI technologies and coaching customers on their effective use
- • Have a growth mindset and share that passion with team members to create processes that improve delivery and customer experience
- • Ability to excel in a high energy, collaborative team environment
- • Excellent interpersonal, oral/written communication, organizational, analytical and problem-solving skills
- • Willingness to travel up to 15% annually
Nice to Haves
- • Strong understanding of item master management
- • Knowledge of Agile and Scrum methodology
- • Experience working on cross functional projects with internal and external participants
- • Knowledge/understanding of cloud-based ERP systems such as Infor, Oracle and Workday
- • Knowledge/understanding of on-premises ERP systems such as Lawson, Meditech and Peoplesoft
Benefits
- Health, vision, and dental insurance
- Accident and life insurance
- 401k matching
- Paid-time off
- Education reimbursement
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