Remote Customer Sales Representative

Summary

HGS Limited Consulting Engineers is a provider of technology, artificial intelligence, and business services focused on customer care and related business operations. The Customer Sales Representative will handle inbound customer inquiries, identify customer needs, recommend and sell products and services, and provide an exceptional customer experience while meeting performance goals.

Responsibilities

• Communicate with customers through inbound calls – that’s right, no outbound sales or prospecting required
• Identify customer needs through active listening to sell and cross-sell products that meet customer needs for cable TV, Internet, and various other services
• Take a consultative approach with customers already interested in our services and close the sale through our customer focused approach to each interaction
• Use multiple computer systems to research products, services and price points that meet the needs of the customer
• Creating a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
• Regular 1:1 coaching sessions with your supervisor to ensure you regularly meet key performance indicators

Skills

• You're at least 18 years of age
• You have a High School Diploma or equivalent
• You have at least 6 months of customer service experience or sales experience and you understand the value of coaching / feedback to build your sales and customer experience skills
• Demonstrate a caring, supportive and friendly nature in every interaction with the upmost confidence
• You're computer savvy
• Retail or call center experience preferred

Qualifications

Must Haves

• You're at least 18 years of age
• You have a High School Diploma or equivalent
• You have at least 6 months of customer service experience or sales experience and you understand the value of coaching / feedback to build your sales and customer experience skills
• Demonstrate a caring, supportive and friendly nature in every interaction with the upmost confidence
• You're computer savvy

Nice to Haves

• Retail or call center experience preferred

Benefits

• Overtime opportunities
• Sales Bonus
• Access to 50% of your earned income before pay day
• Best in class medical, dental, vision benefits
• Refer-A-Friend bonuses
• Employee assistance programs
• PTO Accrual
• Career advancement in a fast growing organization
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance