Glean
Posted 12 days agoVerified live 2d ago
AI Success Manager, West
Brief overview
Remote
UndergradOr in progress
$140k–$200k/yrStated range
3+ yrsMinimum
49 H-1B approvalsDept. of Labor
5 green cardsCertified filings
Technical deployment of SaaS productsImplementation managementTechnical customer successTechnical account managementSoftware development life cyclesAgile methodologiesDevOps practicesCloud platforms - AWSCloud platforms - GCPCloud platforms - AzureProcess documentationPlaybook developmentProject management
About the company
Gleanglean.com
Glean develops an AI-based search engine software that connects enterprise data and generates answers through a tool in any company.
Visa sponsorship history
4 years sponsoring, last filed FY2026
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.49H-1B approved
98%approval rate
17new H-1B hires
5PERM certified
$230,000median wage / yr
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
20238
202414
202525
20262
LCA Certified ApplicationsAn early filing step, not a visa approval: it signals intent, not confirmed sponsorship.
20232
20247
20254
20266
Green Card (PERM) FilingsCertified green card filings: a long-term commitment to international hires.
20241
20253
20261
Top sponsored roles
Software EngineerSenior Site Reliability EngineerProduct Design LeadSenior Manager, AI OutcomesData Scientist, Growth & Enterprise
Sponsored employees from
Canada
Job description
Summary
Glean is a Work AI platform that helps organizations work smarter with AI. The AI Success Manager will be responsible for leading successful implementations and long-term customer engagements, ensuring efficient technical deployment, delivering strategic guidance, and collaborating with various teams to drive customer success.
Responsibilities
- Help our customers achieve real business outcomes through the use of AI
- Serve as the primary lead on new customer deployments including hands on guidance for the setup of SSO and connectors
- Own the end-to-end delivery from kickoff to go-live through renewal, ensuring clarity on expectations, timeline, and services budget for all stakeholders
- Create and execute joint success plans and EBRs that drive additional adoption, deepen engagement, and result in measurable business value
- Provide overall program management
- Develop, communicate, and execute tailored project plans; facilitate cross-functional collaboration across delivery, operations, and technical teams
- Provide a blend of technical guidance and strategic partnership, acting as escalation manager when necessary
- Monitor and report on deployment progress, customer adoption, and satisfaction metrics
- Proactively identify risks or blockers and drive resolution—escalating internally when appropriate
- Guide and document improvements for onboarding processes, playbooks, and best practices
- Contribute to continuous process and product improvements by providing actionable feedback and participating in internal initiatives
Skills
- 3–5 years of experience in technical deployment, implementation management, technical customer success, or technical account management of SaaS products for enterprise customers
- Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices
- Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues as well as building consensus around outcomes and success measures
- Strong organizational, project management, and communication abilities
- Proven experience serving enterprise clients in strategic, consultative, and tactical, hands-on roles
- Experience with process documentation, playbooks, and continuous improvement initiatives
- Solutions-oriented mindset; trusted advisor with the capability to own escalations
- Capable of handling ambiguity and thriving in a fast-paced environment
- Familiarity with cloud platforms (AWS, GCP, or Azure) and related services. Certification preferred
Qualifications
Must Haves
- 3–5 years of experience in technical deployment, implementation management, technical customer success, or technical account management of SaaS products for enterprise customers
- Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices
- Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues as well as building consensus around outcomes and success measures
- Strong organizational, project management, and communication abilities
- Proven experience serving enterprise clients in strategic, consultative, and tactical, hands-on roles
- Experience with process documentation, playbooks, and continuous improvement initiatives
- Solutions-oriented mindset; trusted advisor with the capability to own escalations
- Capable of handling ambiguity and thriving in a fast-paced environment
Nice to Haves
- Familiarity with cloud platforms (AWS, GCP, or Azure) and related services. Certification preferred
Benefits
- Certain roles may be eligible for variable compensation, equity, and benefits.
- Comprehensive benefits package including Medical, Vision, and Dental coverage
- Generous time-off policy
- Opportunity to contribute to your 401k plan
- Home office improvement stipend
- Annual education and wellness stipends
- Regular company events
- Healthy lunches daily
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