Gateway Engineering & Support Engineer

Summary

Globalstar is a leader in satellite communications, providing innovative solutions for personal safety and operational data transmission. The Gateway Engineering & Support Engineer is responsible for providing advanced technical support and project assistance for Gateway Systems, focusing on maintaining system uptime and addressing incidents and downtimes.

Responsibilities

• Work with overlapping departments including engineering technical support, reliability engineering department, and operations to analyze collected operational data with the goal of improving overall network performance
• Collect data and perform validations and verification on existing and new systems to define/refine requirements and thresholds for system performance improvements
• Operational software and product test support
• Take ownership of projects, identify and create new processes to optimize network performance
• Conduct proactive system performance analysis (tracking and monitoring) to ensure all platforms are performing nominally
• Cross train others in the department, accept cross training from others in the department
• Provide training on all duties to other departments
• Diligently work to resolve all assigned tickets
• Help to create and maintain operational documentation including solutions documents, technical bulletins, and recommended Operations and Maintenance procedures
• Provide technical support and assistance to Operations personnel in fault diagnosis, troubleshooting and repair of all operational equipment
• Support SMEs by providing insight based on lessons learned during work on operational tickets

Skills

• Excellent verbal and written communication skills, including the ability to interact clearly and concisely with all departments and levels of management
• Ability to work under pressure within deadlines
• Ability to continuously learn and upgrade technical skills and understanding
• Degree from an accredited engineering program (i.e., mechanical, electrical, aerospace)
• A minimum of 3 year's experience preferred with applicable skills/competencies
• Strong and proven ability to logically analyze, summarize and solve issues, then verifying and documenting solutions in complex technical environments
• Possess a clear understanding of satellite-based communication
• Must have strong knowledge of Networking Concepts, Security practices, and Satellite Base Stations
• Experience preferred with automated scripting in any language, Power BI, AWS, Grafana, JIRA
• Willingness and ability to travel domestically and internationally for short-, medium-, and long-term assignments; valid passport required
• Willingness and ability to work after regularly scheduled hours as needed
• Willingness and ability for a shared on-call schedule
• Ability to sit at a desk for prolonged periods working on a computer (4 to 8 hours)
• Ability to lift 15 pounds at times
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job
• Significant experience with large technical projects
• Experience in applicable satellite communications industry or military experience working with wireless communications networks
• Additional industry (Satellite, Data, RF, Communications, Operations) training and/or certifications
• RF analysis/measurement experience
• Familiarity with Linux based OS, data collection and presentation software
• Familiar with AWS data tools (S3, Kinesis, Kinesis Analytics, etc)
• Experience with Power BI
• A clear understanding of datasets for wireless communication systems
• Procedural writing skills and experience an asset

Qualifications

Must Haves

• Excellent verbal and written communication skills, including the ability to interact clearly and concisely with all departments and levels of management
• Ability to work under pressure within deadlines
• Ability to continuously learn and upgrade technical skills and understanding
• Degree from an accredited engineering program (i.e., mechanical, electrical, aerospace)
• A minimum of 3 year's experience preferred with applicable skills/competencies
• Strong and proven ability to logically analyze, summarize and solve issues, then verifying and documenting solutions in complex technical environments
• Possess a clear understanding of satellite-based communication
• Must have strong knowledge of Networking Concepts, Security practices, and Satellite Base Stations
• Experience preferred with automated scripting in any language, Power BI, AWS, Grafana, JIRA
• Willingness and ability to travel domestically and internationally for short-, medium-, and long-term assignments; valid passport required
• Willingness and ability to work after regularly scheduled hours as needed
• Willingness and ability for a shared on-call schedule
• Ability to sit at a desk for prolonged periods working on a computer (4 to 8 hours)
• Ability to lift 15 pounds at times
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job

Nice to Haves

• Significant experience with large technical projects
• Experience in applicable satellite communications industry or military experience working with wireless communications networks
• Additional industry (Satellite, Data, RF, Communications, Operations) training and/or certifications
• RF analysis/measurement experience
• Familiarity with Linux based OS, data collection and presentation software
• Familiar with AWS data tools (S3, Kinesis, Kinesis Analytics, etc)
• Experience with Power BI
• A clear understanding of datasets for wireless communication systems
• Procedural writing skills and experience an asset

Benefits

• Paid Time Off
• Paid Holidays
• 401(k) Plan with Company Match
• Employee Stock Purchase Program
• Voluntary and Company Paid Group Life Insurance
• Short- and Long-Term Disability Insurance
• Medical FSA
• Dependent Care
• Health Insurance
• Dental Insurance
• Vision Insurance
• Employee Assistance Program
• Comprehensive and Interactive Wellness Program