GW QA Specialist

Summary

Globalstar is a leading company in satellite communication technology, seeking a Gateway Quality Analyst Specialist to enhance operational excellence. The role focuses on performance monitoring, compliance enforcement, and transforming operational data into actionable insights.

Responsibilities

• Design, build, and maintain dashboards and visualizations in JIRA and Power BI to track department-wide KPIs and individual team performance metrics
• Develop JIRA filters, boards, and dashboard gadgets to provide real-time operational visibility for department leadership
• Present data-driven summaries and trend analyses to support management decision-making
• Identify inefficiencies in existing workflows and recommend actionable process improvements with supporting data
• Develop and maintain visualizations for inventory management tracking and reporting
• Ensure operational activities comply with internal policies, SOPs, and applicable regulatory requirements
• Audit user activity and data entry consistency across platforms to enforce quality standards
• Monitor and administer the organization's learning management system (Moodle), ensuring training completion and certification compliance across the team
• Build and distribute training compliance reports and escalate non-compliance to management
• Conduct periodic QA sample audits and testing of workflows, work orders, and data records to identify gaps, errors, or deviations from standard practice
• Author and maintain Method of Procedure (MOP) templates for facilities infrastructure improvements, maintenance activities, and repairs to standardize inputs and ensure consistency
• Support the development and lifecycle management of work order and process management documentation
• Lead the creation and review of Gateway commissioning documents, ensuring accuracy, completeness, and alignment with operational standards prior to site acceptance
• Serve as a power user and internal resource for operational platforms including JIRA, Moodle, PagerDuty, Power BI, Grafana, and NetSuite
• Support workflow design and work order management processes, ensuring tasks are tracked, closed, and documented appropriately
• Coordinate with cross-functional stakeholders to streamline handoffs and reduce process friction

Skills

• 2–4 years of experience in a quality analyst, operations compliance coordinator, or similar role
• Exceptional attention to detail with a structured, methodical approach to analysis
• Strong written and verbal communication skills; able to present findings clearly to both technical and non-technical audiences
• Collaborative and adaptable — comfortable working with a wide range of teams and personalities without friction
• Self-directed with the ability to manage multiple priorities in a fast-paced environment
• Process-oriented mindset with a continuous improvement outlook
• Demonstrated ability to build operational dashboards and reports from raw data
• Equivalent combination of education and relevant work experience will be considered
• Willingness and ability to travel as needed
• Willingness and ability to work after regularly scheduled hours as needed
• Ability to sit at a desk for prolonged periods working on a computer (4 to 8 hours)
• Ability to operate the equipment used for the job
• Ability to lift 15 pounds at times
• Power BI, Grafana, NetSuite, PagerDuty, Moodle (or equivalent LMS)
• Bachelor's degree in Operations Management, Industrial Engineering, Business Administration, or a related field preferred
• Familiarity with facilities or infrastructure operations documentation (MOPs, SOPs, work orders) is a strong plus

Qualifications

Must Haves

• 2–4 years of experience in a quality analyst, operations compliance coordinator, or similar role
• Exceptional attention to detail with a structured, methodical approach to analysis
• Strong written and verbal communication skills; able to present findings clearly to both technical and non-technical audiences
• Collaborative and adaptable — comfortable working with a wide range of teams and personalities without friction
• Self-directed with the ability to manage multiple priorities in a fast-paced environment
• Process-oriented mindset with a continuous improvement outlook
• Demonstrated ability to build operational dashboards and reports from raw data
• Equivalent combination of education and relevant work experience will be considered
• Willingness and ability to travel as needed
• Willingness and ability to work after regularly scheduled hours as needed
• Ability to sit at a desk for prolonged periods working on a computer (4 to 8 hours)
• Ability to operate the equipment used for the job
• Ability to lift 15 pounds at times

Nice to Haves

• Power BI, Grafana, NetSuite, PagerDuty, Moodle (or equivalent LMS)
• Bachelor's degree in Operations Management, Industrial Engineering, Business Administration, or a related field preferred
• Familiarity with facilities or infrastructure operations documentation (MOPs, SOPs, work orders) is a strong plus

Benefits

• Paid Time Off
• Paid Holidays
• 401(k) Plan with Company Match
• Employee Stock Purchase Program
• Voluntary and Company Paid Group Life Insurance
• Short- and Long-Term Disability Insurance
• Medical FSA
• Dependent Care
• Competitive Salaries
• Health Insurance
• Dental Insurance
• Vision Insurance
• Employee Assistance Program
• Comprehensive and Interactive Wellness Program