GW QA Specialist

Summary

Globalstar is a company that pioneered personal safety through its innovative satellite technology. The Gateway Quality Analyst Specialist will drive operational excellence by monitoring team performance and enforcing compliance standards, while transforming operational data into actionable insights.

Responsibilities

• Design, build, and maintain dashboards and visualizations in JIRA and Power BI to track department-wide KPIs and individual team performance metrics
• Develop JIRA filters, boards, and dashboard gadgets to provide real-time operational visibility for department leadership
• Present data-driven summaries and trend analyses to support management decision-making
• Identify inefficiencies in existing workflows and recommend actionable process improvements with supporting data
• Develop and maintain visualizations for inventory management tracking and reporting
• Ensure operational activities comply with internal policies, SOPs, and applicable regulatory requirements
• Audit user activity and data entry consistency across platforms to enforce quality standards
• Monitor and administer the organization's learning management system (Moodle), ensuring training completion and certification compliance across the team
• Build and distribute training compliance reports and escalate non-compliance to management
• Conduct periodic QA sample audits and testing of workflows, work orders, and data records to identify gaps, errors, or deviations from standard practice
• Author and maintain Method of Procedure (MOP) templates for facilities infrastructure improvements, maintenance activities, and repairs to standardize inputs and ensure consistency
• Support the development and lifecycle management of work order and process management documentation
• Lead the creation and review of Gateway commissioning documents, ensuring accuracy, completeness, and alignment with operational standards prior to site acceptance
• Serve as a power user and internal resource for operational platforms including JIRA, Moodle, PagerDuty, Power BI, Grafana, and NetSuite
• Support workflow design and work order management processes, ensuring tasks are tracked, closed, and documented appropriately
• Coordinate with cross-functional stakeholders to streamline handoffs and reduce process friction

Skills

• Exceptional attention to detail with a structured, methodical approach to analysis
• Strong written and verbal communication skills; able to present findings clearly to both technical and non-technical audiences
• Collaborative and adaptable — comfortable working with a wide range of teams and personalities without friction
• Self-directed with the ability to manage multiple priorities in a fast-paced environment
• Process-oriented mindset with a continuous improvement outlook
• Design, build, and maintain dashboards and visualizations in JIRA and Power BI to track department-wide KPIs and individual team performance metrics
• Develop JIRA filters, boards, and dashboard gadgets to provide real-time operational visibility for department leadership
• Present data-driven summaries and trend analyses to support management decision-making
• Identify inefficiencies in existing workflows and recommend actionable process improvements with supporting data
• Develop and maintain visualizations for inventory management tracking and reporting
• Ensure operational activities comply with internal policies, SOPs, and applicable regulatory requirements
• Audit user activity and data entry consistency across platforms to enforce quality standards
• Monitor and administer the organization's learning management system (Moodle), ensuring training completion and certification compliance across the team
• Build and distribute training compliance reports and escalate non-compliance to management
• Conduct periodic QA sample audits and testing of workflows, work orders, and data records to identify gaps, errors, or deviations from standard practice
• Author and maintain Method of Procedure (MOP) templates for facilities infrastructure improvements, maintenance activities, and repairs to standardize inputs and ensure consistency
• Support the development and lifecycle management of work order and process management documentation
• Lead the creation and review of Gateway commissioning documents, ensuring accuracy, completeness, and alignment with operational standards prior to site acceptance
• Serve as a power user and internal resource for operational platforms including JIRA, Moodle, PagerDuty, Power BI, Grafana, and NetSuite
• Support workflow design and work order management processes, ensuring tasks are tracked, closed, and documented appropriately
• Coordinate with cross-functional stakeholders to streamline handoffs and reduce process friction
• Bachelor's degree in Operations Management, Industrial Engineering, Business Administration, or a related field preferred
• 2–4 years of experience in a quality analyst, operations compliance coordinator, or similar role
• Equivalent combination of education and relevant work experience will be considered
• Willingness and ability to travel as needed
• Willingness and ability to work after regularly scheduled hours as needed
• Ability to sit at a desk for prolonged periods working on a computer (4 to 8 hours)
• Ability to operate the equipment used for the job
• Ability to lift 15 pounds at times
• Power BI, Grafana, NetSuite, PagerDuty, Moodle (or equivalent LMS)
• Demonstrated ability to build operational dashboards and reports from raw data
• Familiarity with facilities or infrastructure operations documentation (MOPs, SOPs, work orders) is a strong plus
• Bachelor's degree in Operations Management, Industrial Engineering, Business Administration, or a related field preferred

Qualifications

Must Haves

• Exceptional attention to detail with a structured, methodical approach to analysis
• Strong written and verbal communication skills; able to present findings clearly to both technical and non-technical audiences
• Collaborative and adaptable — comfortable working with a wide range of teams and personalities without friction
• Self-directed with the ability to manage multiple priorities in a fast-paced environment
• Process-oriented mindset with a continuous improvement outlook
• Design, build, and maintain dashboards and visualizations in JIRA and Power BI to track department-wide KPIs and individual team performance metrics
• Develop JIRA filters, boards, and dashboard gadgets to provide real-time operational visibility for department leadership
• Present data-driven summaries and trend analyses to support management decision-making
• Identify inefficiencies in existing workflows and recommend actionable process improvements with supporting data
• Develop and maintain visualizations for inventory management tracking and reporting
• Ensure operational activities comply with internal policies, SOPs, and applicable regulatory requirements
• Audit user activity and data entry consistency across platforms to enforce quality standards
• Monitor and administer the organization's learning management system (Moodle), ensuring training completion and certification compliance across the team
• Build and distribute training compliance reports and escalate non-compliance to management
• Conduct periodic QA sample audits and testing of workflows, work orders, and data records to identify gaps, errors, or deviations from standard practice
• Author and maintain Method of Procedure (MOP) templates for facilities infrastructure improvements, maintenance activities, and repairs to standardize inputs and ensure consistency
• Support the development and lifecycle management of work order and process management documentation
• Lead the creation and review of Gateway commissioning documents, ensuring accuracy, completeness, and alignment with operational standards prior to site acceptance
• Serve as a power user and internal resource for operational platforms including JIRA, Moodle, PagerDuty, Power BI, Grafana, and NetSuite
• Support workflow design and work order management processes, ensuring tasks are tracked, closed, and documented appropriately
• Coordinate with cross-functional stakeholders to streamline handoffs and reduce process friction
• Bachelor's degree in Operations Management, Industrial Engineering, Business Administration, or a related field preferred
• 2–4 years of experience in a quality analyst, operations compliance coordinator, or similar role
• Equivalent combination of education and relevant work experience will be considered
• Willingness and ability to travel as needed
• Willingness and ability to work after regularly scheduled hours as needed
• Ability to sit at a desk for prolonged periods working on a computer (4 to 8 hours)
• Ability to operate the equipment used for the job
• Ability to lift 15 pounds at times

Nice to Haves

• Power BI, Grafana, NetSuite, PagerDuty, Moodle (or equivalent LMS)
• Demonstrated ability to build operational dashboards and reports from raw data
• Familiarity with facilities or infrastructure operations documentation (MOPs, SOPs, work orders) is a strong plus
• Bachelor's degree in Operations Management, Industrial Engineering, Business Administration, or a related field preferred

Benefits

• Paid Time Off
• Paid Holidays
• 401(k) Plan with Company Match
• Employee Stock Purchase Program
• Voluntary and Company Paid Group Life Insurance
• Short- and Long-Term Disability Insurance
• Medical FSA
• Dependent Care
• Competitive Salaries
• Health Insurance
• Dental Insurance
• Vision Insurance
• Employee Assistance Program
• Comprehensive and Interactive Wellness Program