Sales Operations Specialist (Northeast)

Summary

GuidePoint Security provides cybersecurity expertise, solutions, and services that help organizations make better security decisions and minimize risk. The Sales Operations Specialist supports regional sales and marketing efforts by managing quotes, customer and vendor relationships, Salesforce.com opportunities, order processing, forecasting, and regional marketing events.

Responsibilities

• Use Salesforce.com to generate quotes, track opportunities and process orders
• Promptly respond to internal and external inquiries
• Suggest creative pricing and payment solutions balancing customer need and pricing policies
• Serve as a liaison between customers, vendors, and GuidePoint outside Sales Executives
• Develop and retain product and industry knowledge, vendor resources, and GuidePoint Security service offerings
• Develop and maintain relationship with GuidePoint key vendors and customers
• Attend regional forecast calls and perform pipeline analysis to ensure forecast accuracy
• Leverage resources and relationships to bring value to customers
• Serve as a liaison between GuidePoint outside Account Executives, Accounting and Contracts Departments to process and track orders
• Work with the team to analyze information and make decisions that benefit GuidePoint Security
• Demonstrate the ability to manage multiple tasks with shifting priorities and tight deadlines
• Work closely with other GuidePoint teams to better streamline processes and information as well as ensuring customer deliverables

Skills

• High School Diploma or GED required
• 3+ years in a customer service/sales support type role
• Prior experience in Customer Relationship Management (CRM) software required
• Intermediate level experience with Microsoft Office and Internet Navigation
• Self-motivated, detail-oriented, organized, and a strong team player with excellent follow-through
• Positive, results-driven, open to constructive feedback, and adaptable to ambiguity
• Solid Math skills with the ability to calculate margins/discounts, and percentages required
• Demonstrates good judgment in analyzing information to make decisions that benefit GuidePoint Security
• Strong written and verbal communication skills
• Demonstrates a willingness to learn and use AI-enabled tools
• Ability to work flexible work schedule required
• Up to 15% regional travel required
• Sedentary work
• Substantial movement of the wrists, hands, and/or fingers for a minimum of 8 hours a day
• Required to have close visual acuity to view computer terminal and/or extensive reading for a minimum of 8 hours a day
• Associate Degree or equivalent from two year college or technical school preferred
• A background in the IT industry is preferred
• Experience with Salesforce.com preferred
• Technical sales/support and outbound calling experience preferred

Qualifications

Must Haves

• High School Diploma or GED required
• 3+ years in a customer service/sales support type role
• Prior experience in Customer Relationship Management (CRM) software required
• Intermediate level experience with Microsoft Office and Internet Navigation
• Self-motivated, detail-oriented, organized, and a strong team player with excellent follow-through
• Positive, results-driven, open to constructive feedback, and adaptable to ambiguity
• Solid Math skills with the ability to calculate margins/discounts, and percentages required
• Demonstrates good judgment in analyzing information to make decisions that benefit GuidePoint Security
• Strong written and verbal communication skills
• Demonstrates a willingness to learn and use AI-enabled tools
• Ability to work flexible work schedule required
• Up to 15% regional travel required
• Sedentary work
• Substantial movement of the wrists, hands, and/or fingers for a minimum of 8 hours a day
• Required to have close visual acuity to view computer terminal and/or extensive reading for a minimum of 8 hours a day

Nice to Haves

• Associate Degree or equivalent from two year college or technical school preferred
• A background in the IT industry is preferred
• Experience with Salesforce.com preferred
• Technical sales/support and outbound calling experience preferred

Benefits

• Remote workforce primarily; U.S. based only, with some travel required for certain positions and on-site work potentially required for Federal positions
• Group Medical Insurance options: Zero Deductible PPO Plan, with GuidePoint paying 90% of the employee premium and 70% of family plan premiums
• High Deductible Health Plan with HSA, with GuidePoint paying 100% of employee premiums and 75% of family plan premiums
• For the High Deductible/HSA plan, GuidePoint contributes $850 per employee annually or $1,750 per family annually in four equal quarterly installments
• Group Dental Insurance, with GuidePoint paying 100% of employee premiums and 75% of family plan premiums
• 12 corporate holidays and a Flexible Time Off (FTO) program
• Healthy mobile phone and home internet allowance
• Eligibility for retirement plan after 2 months at open enrollment
• Pet Benefit Option
• Colleagues seek to collaborate and provide mentorship and guidance at every opportunity
• Opportunity to grow your career with the company