Pre Sales Engineer

Summary

Harbor IT is a leading Managed Service Provider specializing in Cybersecurity, IT, and Cloud Services. The Pre-Sales Engineer will partner with sales professionals to manage technical aspects of the sales cycle, including discovery, solution design, and client engagement.

Responsibilities

• Partner with sales professionals to qualify opportunities and shape the technical sales strategy
• Lead technical discovery sessions to assess client infrastructure, security posture, and operational needs
• Translate technical requirements into clearly articulated business outcomes
• Identify technical risks and dependencies early, and flag them before they reach delivery
• Design right-sized solutions spanning managed IT, managed cybersecurity, cloud, professional services, and AI-enabled offerings
• Produce solution architectures, network and infrastructure diagrams, and bills of materials (BOM)
• Ensure every solution aligns with Harbor IT’s service delivery standards and is realistically deliverable by our operations teams
• Build the technical content of proposals, Statements of Work (SOW), and technical deliverables
• Define scope, assumptions, deliverables, and out-of-scope boundaries clearly enough to protect both the client and Harbor
• Provide accurate scoping and pricing inputs — labor, hardware/software BOM, recurring vs. project — to sales professionals and revenue operations
• Support change-order and renewal scoping as engagements evolve
• Serve as the technical advisor to the client throughout the sales process
• Deliver solution presentations, whiteboard sessions, technical workshops, and demonstrations
• Respond to RFPs, security questionnaires, and technical objections with substance and specificity
• Work closely with the sales team, engineering, project management, and service delivery to ensure sold solutions are deliverable as scoped
• Document discovery findings, design decisions, and assumptions for a clean handoff to implementation
• Support a smooth transition from sales to onboarding and delivery
• Contribute to repeatable solution architectures, service packages, and reference designs
• Help refine proposal templates, SOW libraries, diagrams, and pre-sales processes

Skills

• 2–4 years in sales engineering, solutions architecture, technical consulting, or a hands-on MSP/IT services role, with exposure to client-facing or pre-sales work
• Working technical breadth across two or more of: managed IT, cybersecurity, cloud, networking, or professional services
• Ability to run technical discovery and contribute to solution design for multi-site or mixed environments
• Comfortable communicating effectively with both technical stakeholders and executive decision-makers
• Comfort producing technical documentation — diagrams, SOWs, BOMs, and design notes
• Experience in an MSP or MSSP environment
• Familiarity with MSP contract structures — MSAs, SOWs, and service schedules — and how scope and assumptions are documented
• Experience supporting multi-location organizations or private equity portfolio companies
• Familiarity with healthcare or other regulated-industry environments
• Experience partnering with IT or cybersecurity consultants on strategic engagements is a plus
• Relevant certifications, such as: Cloud — Microsoft Azure, AWS, or GCP; Networking — vendor-neutral or vendor-specific (e.g., Cisco, Fortinet); Security — Security+ or equivalent; Microsoft 365 / modern workplace

Qualifications

Must Haves

• 2–4 years in sales engineering, solutions architecture, technical consulting, or a hands-on MSP/IT services role, with exposure to client-facing or pre-sales work
• Working technical breadth across two or more of: managed IT, cybersecurity, cloud, networking, or professional services
• Ability to run technical discovery and contribute to solution design for multi-site or mixed environments
• Comfortable communicating effectively with both technical stakeholders and executive decision-makers
• Comfort producing technical documentation — diagrams, SOWs, BOMs, and design notes

Nice to Haves

• Experience in an MSP or MSSP environment
• Familiarity with MSP contract structures — MSAs, SOWs, and service schedules — and how scope and assumptions are documented
• Experience supporting multi-location organizations or private equity portfolio companies
• Familiarity with healthcare or other regulated-industry environments
• Experience partnering with IT or cybersecurity consultants on strategic engagements is a plus
• Relevant certifications, such as: Cloud — Microsoft Azure, AWS, or GCP; Networking — vendor-neutral or vendor-specific (e.g., Cisco, Fortinet); Security — Security+ or equivalent; Microsoft 365 / modern workplace