Systems Analyst II

Summary

Hard Rock International is seeking a Systems Analyst II to support its IT department and technology environment. The role configures, supports, maintains, and implements applications, collaborates with IT teams and vendors, contributes to technical solution design and roadmaps, and provides product education and mentorship.

Responsibilities

• Maintains schedule of applications refreshes. Collaborates with different members of the IT department and vendors to execute upgrades to existing systems
• Key and active participant in the design of technical solutions to solve business problems, abiding to architectural principles and standards
• Configure new and existing applications according to specifications
• Technical expert and/or liaison on a series of products within the technology stack, working with vendors as needed. Develops technical documentation in a clear and concise manner. Deeply understands technical requirements
• Works with IT team to define and execute long and short term roadmap
• Perform tuning and maintenance of applications
• Supports assigned applications in collaboration with level 1 support and other members of the IT department including vendor resources
• Participates in industry and products educational events and professional organizations
• Mentors and teaches junior systems analysts as needed
• Perform lunch and learns and demos, Educate business and IT members on products
• Follows operational IT processes
• Escalates issues to appropriate team member as needed

Skills

• University degree in Computer Science or Business Administration required; OR, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job
• 3-5 years of experience as a systems analyst in a complex technical environment, some of those working as a lead systems analyst or a senior analyst mentoring staff
• Familiar with concepts relating to casino/gaming environments
• Familiar with concepts relating to loyalty systems and environments
• Self-starter, organized, independent
• Ability to work and thrive in a fast paced and team environment. Problem solver
• Ability to work in a cross functional team
• Open minded
• Excellent analytical skills
• Excellent communication and presentation skills
• Willingness to travel as deemed necessary by IT Management (national & international)
• Experience working in a Casino Gaming related industry a plus
• Experience working within an Agile environment a plus
• 3-4 years of experience with Casino Management Systems (CMS) preferred
• 3-4 years of experience with Slot Management Systems (SMS) preferred
• 3-4 years of experience with Loyalty Systems preferred, but not required

Qualifications

Must Haves

• University degree in Computer Science or Business Administration required; OR, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job
• 3-5 years of experience as a systems analyst in a complex technical environment, some of those working as a lead systems analyst or a senior analyst mentoring staff
• Familiar with concepts relating to casino/gaming environments
• Familiar with concepts relating to loyalty systems and environments
• Self-starter, organized, independent
• Ability to work and thrive in a fast paced and team environment. Problem solver
• Ability to work in a cross functional team
• Open minded
• Excellent analytical skills
• Excellent communication and presentation skills
• Willingness to travel as deemed necessary by IT Management (national & international)
• Experience working in a Casino Gaming related industry a plus
• Experience working within an Agile environment a plus

Nice to Haves

• 3-4 years of experience with Casino Management Systems (CMS) preferred
• 3-4 years of experience with Slot Management Systems (SMS) preferred
• 3-4 years of experience with Loyalty Systems preferred, but not required