Systems Analyst - Retail & Restaurants

Summary

Hard Rock International is a globally recognized brand seeking a Systems Analyst I to join their IT department. The role involves configuring, supporting, and maintaining applications and hardware, as well as collaborating with various departments and external vendors.

Responsibilities

• Provide hardware support for front-of-the-house applications
• Assist with resolving outstanding issues reported in the ticketing system by the business
• Support new openings with on-site technical and operational support
• Contribute to the development, updating, and maintenance of clear, comprehensive technical and user documentation
• Configure new and existing applications in accordance with established specifications
• Adhere to operational IT processes and procedures
• Escalate complex issues to appropriate team members as necessary

Skills

• Bachelor's degree in computer science or business administration OR an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job
• 1-3 years of experience supporting retail, restaurant, or hospitality systems highly desirable
• Self-motivated, organized, and detail oriented
• Ability to thrive in a fast paced and team-oriented environment
• Strong problem-solving skills and analytical mindset
• Excellent communication and interpersonal skills
• Proven ability to work in a cross functional team
• Willingness to travel as required by IT Management (domestic & international)
• Experience working in a hospitality related industry a plus
• Familiarity with point-of-sale, inventory systems, seating system, KDS a plus
• Multi-lingual a plus

Qualifications

Must Haves

• Bachelor's degree in computer science or business administration OR an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job
• 1-3 years of experience supporting retail, restaurant, or hospitality systems highly desirable
• Self-motivated, organized, and detail oriented
• Ability to thrive in a fast paced and team-oriented environment
• Strong problem-solving skills and analytical mindset
• Excellent communication and interpersonal skills
• Proven ability to work in a cross functional team
• Willingness to travel as required by IT Management (domestic & international)

Nice to Haves

• Experience working in a hospitality related industry a plus
• Familiarity with point-of-sale, inventory systems, seating system, KDS a plus
• Multi-lingual a plus