Restaurant Brands International
Posted 120 days agoVerified live 11h ago
HD Analyst II
Brief overview
Corp - Syracuse Corporate Office, USIn-person
2+ yrsMinimum
14 H-1B approvalsDept. of Labor
IT supportHelpDesk supportHelpDesk softwareRemote support toolsPOS systemsBack Office management applicationsInventory systemsCorporate networking infrastructureHardware-based VPNLANWANWi-FiAnalytical skillsPC systemsWindowsRestaurant Management applicationsMicrosoft Office Suite
About the company
Restaurant Brands Internationalrbi.com/en
Restaurant Brands International is one of the world's largest quick service restaurant companies
Visa sponsorship history
4 years sponsoring, last filed FY2026
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.14H-1B approved
100%approval rate
1new H-1B hires
$175,950median wage / yr
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
20239
20241
20254
LCA Certified ApplicationsAn early filing step, not a visa approval: it signals intent, not confirmed sponsorship.
20252
20261
Top sponsored roles
Sr. Manager, Financial Reporting SystemsPrincipal Software EngineerSoftware Development Engineer IV
Job description
Summary
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies, and they are seeking an HD Analyst II to provide support solutions for their technology platforms. The role involves diagnosing system issues, installing hardware and software, and ensuring effective communication with restaurant personnel.
Responsibilities
- Provide effective communication of support solutions to restaurant personnel on existing, as well as new, technology platforms
- Install/update hardware and software to resolve system related issues per established procedures
- Diagnose and document system related issues in a timely and efficient manner
- Follow-upon unresolved issues to ensure timely resolutions
- Adjust activities based on call volume fluctuations
- Interpret user problems and recommend solutions
- Escalate unresolved issues to the correct resource
- Ability to organize and prioritize tasks to ensure timely problem resolution
- Flexible work hours
- Other duties as assigned
Skills
- 2+ years of experience in an IT support/HelpDesk support role
- Experience with HelpDesk software and remote support tools desired
- Retail experience to include POS and Back Office management applications including inventory systems
- Good understanding of corporate networking infrastructure (i.e. Hardware based VPN preferred)
- Good understanding of LAN, WAN and Wi-Fi
- Good analytical skills
- Work well under pressure with minimal supervision
- Knowledge of PC systems. Windows, Restaurant Management applications, Microsoft Office Suite and other related software
- Understanding of networking software
- Experience in a multi-shift or 24/7 environment preferred
Qualifications
Must Haves
- 2+ years of experience in an IT support/HelpDesk support role
- Experience with HelpDesk software and remote support tools desired
- Retail experience to include POS and Back Office management applications including inventory systems
- Good understanding of corporate networking infrastructure (i.e. Hardware based VPN preferred)
- Good understanding of LAN, WAN and Wi-Fi
- Good analytical skills
- Work well under pressure with minimal supervision
- Knowledge of PC systems. Windows, Restaurant Management applications, Microsoft Office Suite and other related software
- Understanding of networking software
Nice to Haves
- Experience in a multi-shift or 24/7 environment preferred
Benefits
- Comprehensive global paid parental leave program that supports employees as they expand their families
- Free telemedicine and mental wellness support
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