Implementation Specialist

Summary

Harmony Healthcare IT (HHIT) is a data management firm specializing in healthcare records to enhance care delivery and data accessibility. The Implementation Specialist is responsible for defining legacy system usage, validating Health Data Archiver applications, and supporting customers through system deployment and training. This role involves collaboration with Data Integration Specialists and ensures successful system usage and customer satisfaction.

Responsibilities

• Understand project specific Statement of Work (SOW) and how it correlates to overall project scope and related deliverables, including formal identification of out-of-scope requests
• Lead implementation planning meetings to determine data and HDA configuration needs prior to system build and delivery for Health Data Transformer (HDT) and standard archive packages; and other projects as assigned
• Conduct discussions with customers to define and document legacy system usage and understand current and go-forward workflow needs
• Create Health Data Archiver (HDA) specifications based on the statement of work and information obtained during customer planning activities
• Work with customers to identify training needs and adapt training content to meet those needs
• Perform validation of HDA application and documentation system findings
• Conduct customer training
• Build project specific test plans for use in customer validation
• Assist clients and the Data Integrity Team with customer validation efforts
• Conduct production validation on deployed HDA data sources
• Facilitate and conduct delivery of deployed data sources to customer stakeholders
• Assist Implementation Consultants with customer 30-day post-deploy HDA support (aftercare)
• Take ownership for ensuring timely completion of executable project tasks
• Always provide excellent customer service and communicate with clients and internal team members in a courteous, responsive, and helpful manner
• Participating in committees as requested

Skills

• Excellent communication skills both written and spoken
• Strong problem solving and analysis skills
• Strong interpersonal skills
• Excellent organizational skills and attention to detail
• Excellent time management skills
• Team player
• Drive to complete project work on time
• Ability to effectively prioritize and handle multiple tasks and projects
• Travel required as needed
• Bachelor's degree or equivalent experience
• Proficient in Microsoft Office Products
• Willing and ready to exemplify HHIT's core values on a daily basis
• Responsible for protecting data entrusted to HHIT by customers or other parties by strictly adhering to HHIT's data security and privacy policies and procedures, as well as HIPAA, PIPEDA and all other applicable law
• Speaking and writing English is a requirement for this position
• Must be authorized to work in the United States
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Qualifications

Must Haves

• Excellent communication skills both written and spoken
• Strong problem solving and analysis skills
• Strong interpersonal skills
• Excellent organizational skills and attention to detail
• Excellent time management skills
• Team player
• Drive to complete project work on time
• Ability to effectively prioritize and handle multiple tasks and projects
• Travel required as needed
• Bachelor's degree or equivalent experience
• Proficient in Microsoft Office Products
• Willing and ready to exemplify HHIT's core values on a daily basis
• Responsible for protecting data entrusted to HHIT by customers or other parties by strictly adhering to HHIT's data security and privacy policies and procedures, as well as HIPAA, PIPEDA and all other applicable law
• Speaking and writing English is a requirement for this position
• Must be authorized to work in the United States
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times