(Remote) Application Consultant

Summary

Cayenta, a division of Harris, provides enterprise resource management solutions for utility, local government, and financial organizations. The Application Consultant will support client projects, improve utility customer operations, advise on business processes, configure applications, and coordinate testing, training, documentation, and change management.

Responsibilities

• Work with colleagues and managers to proactively manage a superior technology solution for our clients
• Provide support to existing and new clients by leading customers through our processes, communicating with those involved to ensure that solution is completed and any issues are resolved so the client can be successfully utilizing the product. Train users in the system set up, administration and maintenance
• Provide Business analysis, through gap analysis, root cause analysis, facilitation of business process reviews & documentation, requirements elicitation, allowing the project team to gain a comprehensive understanding of the client's needs in order to overcome barriers and achieve the organizational goals of the client. Understand clients' business processes and configure applications based on business needs and accepted best practices
• Own the user acceptance testing and change management process by ensuring stakeholder satisfaction with the outcome of the project through client testing and training
• Create user documentation when required and the complete handover documentation to assist support staff in providing quality customer care
• Build our clients' capabilities; encouraging them to achieve success beyond their expectations by identifying opportunities for recommending additional products and services that fit the needs of our clients
• Support Project Managers in managing engagement contracts, identifying & escalating bottlenecks, and project progress updates
• Efficient delivery of services that ensure key project milestones are met on a timely manner, in addition to exceptional utilization of assigned resources
• Be a leader in providing subject matter expertise to R&D and other operational groups, by understanding market trends of client needs and business practices to ensure the success of our product, incorporating industry best practices in order to maintain strengthen our position within the market

Skills

• This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed, approximately 25%. Candidates must hold a current, valid passport and be legally eligible to travel internationally. This includes either passport based visa exemption or possession of any required travel visas for entry into Canada, the United States, and the Caribbean
• The successful candidate will demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency
• Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate judgment, security, and compliance standards
• Knowledge of utility customer (meter to cash) life cycle
• Knowledge of a utility Customer Information System (CIS) processes and functionality
• Strong influencing, coaching, and communication (both written and verbal) skills across all levels of an organization
• Experience working with both business and IT groups
• Must be able to travel up 25% of the time within North America
• Preferred experience in providing software implementation to the utility sector
• Degree in Computer Science, Business Technology Management, or Management Information Systems is nice to have
• Knowledge of SQL and experience in system configuration is helpful

Qualifications

Must Haves

• This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed, approximately 25%. Candidates must hold a current, valid passport and be legally eligible to travel internationally. This includes either passport based visa exemption or possession of any required travel visas for entry into Canada, the United States, and the Caribbean
• The successful candidate will demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency
• Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate judgment, security, and compliance standards
• Knowledge of utility customer (meter to cash) life cycle
• Knowledge of a utility Customer Information System (CIS) processes and functionality
• Strong influencing, coaching, and communication (both written and verbal) skills across all levels of an organization
• Experience working with both business and IT groups
• Must be able to travel up 25% of the time within North America

Nice to Haves

• Preferred experience in providing software implementation to the utility sector
• Degree in Computer Science, Business Technology Management, or Management Information Systems is nice to have
• Knowledge of SQL and experience in system configuration is helpful

Benefits

• 3 weeks’ vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Remote work