Centralized Staffing Specialist WFH

Summary

HealthTrust Workforce Solutions, a healthcare workforce services organization, is seeking a Centralized Staffing Specialist to support staffing operations for designated facilities. The role coordinates daily staffing, confirms shifts, communicates with facilities and vendors, resolves staffing issues, supports cost reduction, and participates in division staffing meetings and special projects.

Responsibilities

• Coordination of daily staffing with all designated facilities by effectively anticipating and scheduling needs with the facilities Staffing Coordinator, Nurse Managers and Nursing Supervisors
• Responsibilities for contacting facilities regarding progress toward filling outstanding needs
• Ensure that approval is obtained for all OT booked by HWS or local agency and documents approval in note section of Workforce
• Coordinates confirmation process timely and accurately beginning 3 hours prior to the start of the confirmed shift ensuring that all HWS personnel and agencies are contacted if canceled and offered viable re-route opportunities
• Anticipates and provides resolution to issues based on the needs and expectations of our customers
• Ensures all HWS shifts are confirmed over outside vendor candidates to help with cost reduction
• Channels concerns appropriately thru chain of command, deals with conflict appropriately in a private manner
• Treats others with respect at all times; maintains a work environment free of harassment, hostility or violence
• Serves as Liaison between local offices, staff, vendors, and facilities to meet minimum staffing requirements within established parameters at booking
• Establishes a harmonious relationship with facilities and subcontractors through cooperative contacts
• Maintains confidentiality and appropriate access of all employee information
• Participates in special projects as needed and performs other duties as assigned
• Responds to supervisor and co-workers request for information and assistance in cooperative manner within appropriate time frame
• Partners with clients in daily Division Staffing meetings to review forecasting and confirmations of staff
• Assists Local Offices with managing incoming calls, texts, and emails assigned Divisions
• Ensures all correspondent actions are completed post shift confirmations

Skills

• Excellent oral and written communication skills
• Utilizes excellent customer service skills at all times
• Ability to multi-task
• Ability to work well within a team environment
• Effectively deals with conflict
• Experience using office productivity software tools like Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Outlook, etc
• Ability to learn new software programs
• Maintains working area and equipment in accordance with environmental and safety regulations
• High School Diploma and or GED required
• Minimal one year customer service experiences required
• Exert up to20 lbs force occasionally, and/or up to 10 lbs frequently
• Requires prolonged sitting some walking, standing, repetitive tasks/ motions and stretching
• Requires clarity of vision, eye-hand-foot coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment
• Requires the perceiving the nature of sounds at normal speaking levels with or without correction; ability to receive detailed information through oral communication, and to make the discriminations in sound
• Associate College Degree preferred
• Staffing experiences preferred

Qualifications

Must Haves

• Excellent oral and written communication skills
• Utilizes excellent customer service skills at all times
• Ability to multi-task
• Ability to work well within a team environment
• Effectively deals with conflict
• Experience using office productivity software tools like Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Outlook, etc
• Ability to learn new software programs
• Maintains working area and equipment in accordance with environmental and safety regulations
• High School Diploma and or GED required
• minimal one year customer service experiences required
• Exert up to20 lbs force occasionally, and/or up to 10 lbs frequently
• Requires prolonged sitting some walking, standing, repetitive tasks/ motions and stretching
• Requires clarity of vision, eye-hand-foot coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment
• Requires the perceiving the nature of sounds at normal speaking levels with or without correction; ability to receive detailed information through oral communication, and to make the discriminations in sound

Nice to Haves

• Associate College Degree preferred
• Staffing experiences preferred

Benefits

• Work-from-home arrangement
• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Paid time off
• Paid family leave
• Long- and short-term disability coverage
• Leaves of absence
• 401(k) Plan with a 100% match on 3% to 9% of pay, based on years of service
• Employee Stock Purchase Plan
• Flexible spending accounts
• Preferred banking partnerships
• Retirement readiness tools
• Rollover support
• Financial wellbeing counseling
• Tuition assistance
• Student loan assistance
• Certification support
• Dependent scholarships
• Partnership with Galen College of Nursing
• Fertility and family-building benefits
• Adoption assistance
• Life insurance
• Supplemental health protection plans
• Auto and home insurance
• Legal counseling
• Identity theft protection
• Consumer discounts