EHR Support Analyst

Summary

HCA Florida Fawcett Hospital is part of the nation's leading provider of healthcare services, HCA Healthcare. The EHR Support Analyst serves as a key onsite clinical IT resource, assisting with the implementation and support of clinical applications, providing second level support, and participating in testing and training efforts for the facility's clinical systems.

Responsibilities

• Serves as a key onsite clinical IT resource for facility implementation and support of a limited set of clinical applications
• Assists in facilitating the facilitys core clinical systems team on clinical IT activities
• Provides second level support as a local limited clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources; provides status on user issues
• Works with enterprise and division subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests
• Provides on-call assistance as needed
• Participates in new module/application testing and implementation for the facility
• Participates in software update testing
• Facilitates and manages maintenance of facility-specific dictionaries
• Provides input to base division policies and procedures, training, and best practices for use within the facility
• Works with the Division EHR Support Team and facility core team members to deliver hands-on training as needed
• Works with the Division EHR Support Team to actively promote and support division standardization, utilization, integration and optimization plans for a limited set of clinical applications
• Performs quality audits and tracks metrics related to system use
• Participates in meetings as a member of facility clinical leadership
• May develop clinical application reports as needed
• Promotes system security and patient confidentiality and helps ensure compliance
• Coordinates the execution and use of tools for audits
• Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.)

Skills

• Understanding of clinical operations and processes
• Understands pertinent JCAHO, MQSA, HIPAA, and ACR guidelines
• Demonstrated ability to establish and build strong relationships across a broad range of personality types
• Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing
• Demonstrated customer orientation
• Excellent leadership and teaching abilities
• Demonstrated advanced computer skills
• Must be able to drive to assigned sites to complete work
• Proficiency in various programming and clinical application reporting tools
• Customer service orientation and/or training
• 1 years experience Required Years of Experience

Qualifications

Must Haves

• Understanding of clinical operations and processes
• Understands pertinent JCAHO, MQSA, HIPAA, and ACR guidelines
• Demonstrated ability to establish and build strong relationships across a broad range of personality types
• Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing
• Demonstrated customer orientation
• Excellent leadership and teaching abilities
• Demonstrated advanced computer skills
• Must be able to drive to assigned sites to complete work

Nice to Haves

• Proficiency in various programming and clinical application reporting tools
• Customer service orientation and/or training
• 1 years experience Required Years of Experience

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts