EHRM Operations Support Analyst (Remote Opportunity)

Summary

Mind Computing is seeking a full-time, 100% remote EHRM Operations Support Analyst to support a project with the Department of Veterans Affairs (VA). The ideal candidate will provide operational support for VA EHRM integration services by monitoring HL7 interfaces, supporting production troubleshooting, coordinating interface testing, and assisting with site go-lives and release activities.

Responsibilities

• Monitor HL7 message dashboards to identify, troubleshoot, and resolve interface issues
• Support production troubleshooting calls and assist with log-level analysis to identify root causes of integration issues
• Participate in Interface System Testing (IST) sessions and support EHRM site go-lives and release activities
• Assist with release planning, readiness tracking, and operational support during deployments, including occasional off-hours support
• Maintain release documentation, test plans, incident logs, and operational documentation
• Collaborate with development, architecture, and project teams to support system stability and issue resolution
• Contribute to team objectives and take on additional responsibilities as needed

Skills

• Bachelor's degree in Computer Science, Engineering, or a related field
• 3-5 years of experience in production support, system operation, system monitoring, or healthcare data integrations
• Working knowledge of HL7 messaging and healthcare integration workflows
• Experience supporting production environments, monitoring tools, and troubleshooting live system issues
• Experience supporting Oracle Health/Cerner EHRM implementations
• Experience with Mirth Connect, MuleSoft, or similar integration platforms
• Strong communication skills with the ability to collaborate effectively with technical teams and stakeholders
• Strong analytical and organizational skills
• Familiarity with FHIR standards and healthcare interoperability
• Prior government/federal experience
• Experience supporting Department of Veterans Affairs (VA) or other federal healthcare programs
• Ability to obtain a government clearance

Qualifications

Must Haves

• Bachelor's degree in Computer Science, Engineering, or a related field
• 3-5 years of experience in production support, system operation, system monitoring, or healthcare data integrations
• Working knowledge of HL7 messaging and healthcare integration workflows
• Experience supporting production environments, monitoring tools, and troubleshooting live system issues
• Experience supporting Oracle Health/Cerner EHRM implementations
• Experience with Mirth Connect, MuleSoft, or similar integration platforms
• Strong communication skills with the ability to collaborate effectively with technical teams and stakeholders
• Strong analytical and organizational skills

Nice to Haves

• Familiarity with FHIR standards and healthcare interoperability
• Prior government/federal experience
• Experience supporting Department of Veterans Affairs (VA) or other federal healthcare programs
• Ability to obtain a government clearance

Benefits

• Medical/Dental/Vision
• 401k with Employer Match
• PTO + Federal Holidays
• Corporate Laptop
• Training Opportunities
• Remote Opportunity