Epic MyChart EpicCare Link Analyst

Summary

HCA Healthcare is committed to giving back to the community, and they are seeking an Epic MyChart EpicCare Link Analyst to join their CereCore team. The role involves providing clinical IT support for Epic systems, assisting with incident resolution, and participating in application testing and implementation.

Responsibilities

• Assists CereCore Epic team with clinical IT activities
• Provides incident/issue support through data gathering
• Works to troubleshoot and resolve Tier 2 level application-specific issue build/fixes
• Provides detailed issue resolution documentation
• Advanced knowledge in at least one Epic module
• Basic knowledge in at least one other Epic module
• Participates in module/application testing, and implementation
• Participates in software update testing
• Produces detailed build documentation and functional test scripts
• Completes test script updates
• Provides input to on policies and procedures, training, and best practices
• Present system configuration changes at Change Management meetings
• Demonstrates system functionality for end users and stakeholders
• Presents design and build changes to stakeholders for approval
• Works with team members and facilities to deliver advanced Tier 2 level hands-on training as needed
• Works with team members and facilities to actively promote and support corporate/division standardization, utilization, integration and optimization plans for the Epic applications
• Communicates workflows to end users
• Creates training aids and tip sheets
• Participates in incident support, design and end user/stakeholder meetings as a member of the Epic CereCore team
• Promotes system security and patient confidentiality and helps ensure compliance
• Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.)
• Assists in identifying and communicating referrals to support Sales and Business Development
• Adheres to Code of Conduct and Mission & Value Statement
• Participates in special projects as needed and performs other duties as assigned
• Represent CereCore and HCA while working/interacting with external partners
• Travel as required; anticipated < 25% travel
• Other duties as assigned

Skills

• Epic MyChart and EpicCare Link certifications
• Experience supporting Haiku/Canto
• Experience with Kuiper and/or Epic server build would be highly desirable
• Working knowledge of Epic technology
• Experience with Epic workflows
• Exceptional ability to build and maintain relationships across multiple clients and vendors
• Demonstrated ability to communicate effectively with team members and stakeholders both verbally and in writing
• Strong ability to multi-task, and execute on new initiatives
• Ability to express technical knowledge clearly
• Ability to absorb technical knowledge quickly
• Demonstrated customer orientation skills
• Ability to work independently on tasks and projects
• Effective time management skills, critical and creative thinking
• Demonstrated teaching abilities
• Demonstrated advanced computer skills
• Bachelors Degree preferred
• Three or more years of relevant work experience
• Microsoft Office Proficiency
• Epic Proficiency with Certification/Accreditation level scores within first 3 months in role required
• Understanding of clinical operations and processes
• Experience with at least one healthcare organization
• Proficiency with Microsoft Office
• Epic Application Certification/Accreditation/Proficiency preferred

Qualifications

Must Haves

• Epic MyChart and EpicCare Link certifications
• Experience supporting Haiku/Canto
• Experience with Kuiper and/or Epic server build would be highly desirable
• Working knowledge of Epic technology
• Experience with Epic workflows
• Exceptional ability to build and maintain relationships across multiple clients and vendors
• Demonstrated ability to communicate effectively with team members and stakeholders both verbally and in writing
• Strong ability to multi-task, and execute on new initiatives
• Ability to express technical knowledge clearly
• Ability to absorb technical knowledge quickly
• Demonstrated customer orientation skills
• Ability to work independently on tasks and projects
• Effective time management skills, critical and creative thinking
• Demonstrated teaching abilities
• Demonstrated advanced computer skills
• Bachelors Degree preferred
• Three or more years of relevant work experience
• Microsoft Office Proficiency
• Epic Proficiency with Certification/Accreditation level scores within first 3 months in role required

Nice to Haves

• Understanding of clinical operations and processes
• Experience with at least one healthcare organization
• Proficiency with Microsoft Office
• Epic Application Certification/Accreditation/Proficiency preferred

Benefits

• Work from Home total rewards package
• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off
• Paid family leave
• Long- and short-term disability coverage
• Leaves of absence
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan
• Flexible spending accounts
• Preferred banking partnerships
• Retirement readiness tools
• Rollover support
• Financial wellbeing counseling
• Education support through tuition assistance
• Student loan assistance
• Certification support
• Dependent scholarships
• Partnership with Galen College of Nursing
• Additional benefits for fertility and family building
• Adoption assistance
• Life insurance
• Supplemental health protection plans
• Auto and home insurance
• Legal counseling
• Identity theft protection
• Consumer discounts
• Note: Eligibility for benefits may vary by location.