Platform Engineer Nights

Summary

HCA Healthcare is a trusted organization dedicated to compassionate care and is seeking an experienced Platform Engineer to join their Expanse Alerting Response Team. The role focuses on maintaining high availability of the HCA MEDITECH Expanse and Magic platforms, ensuring reliable operations and proactive resolutions to technical issues.

Responsibilities

• Administer and maintain HCA’s MEDITECH Expanse GCP Platform and HCA’s MEDITECH Magic platform
• Ensure maximum resiliency, reliability, and availability of all MEDITECH Expanse systems and infrastructure
• Troubleshoot, MEDITECH and GCP technical support issues
• Monitor, Maintain, Upgrade and Patch GCP and VMWARE Virtual Machines proactively
• Analyzing environment for changing optimization
• Strong customer service and written and oral communication skills are required for working with multiple teams and Vendors in complex environments
• Problem management skills are required to effectively meet business objectives and delivery of support models
• This position will interact daily with Project Management Teams, Business Partners, Vendors, and key stake holders
• Handle hardware start-ups and shut-downs, perform basic trouble-shooting and diagnostics, quality checks and changes, ensuring everything is safe, secure, and up to standards meeting SLAs and SLOs
• Ensure delivered solutions meet/perform to technical and functional/non-functional requirements
• Provide technical expertise and ownership in the diagnosis and resolution of an issue, including the determination and provision of workaround solution or escalation to service owners or vendors
• Develop, document, and manage enterprise technical standards alongside the Cloud Center of Excellence for the use, deployment, support, and governance of cloud technologies
• Develop documentation for Knowledge Base Articles to aid future troubleshooting efforts
• Write other documentation as needed to support tasks like: process and procedures documents for operational support, lessons learned, diagrams, systems administration guidelines, systems set-up documentation, hardware integration test plans and results
• Participates in internal technical meetings. Utilizing analytical ability, strong communication skills and excellent interpersonal skills
• Participate in Disaster Recovery planning and testing
• Must have a customer first support mentality
• Support OS environment running one or more databases including SQL, Oracle, DB2, Cache, and Postgres desirable. Work with DBAs and understand their requirements are necessary
• Use of Infrastructure Automation/Configuration tools and DevOps mentality valuable

Skills

• 1 year of relevant work experience required
• Administer and maintain HCA's MEDITECH Expanse GCP Platform and HCA's MEDITECH Magic platform
• Ensure maximum resiliency, reliability, and availability of all MEDITECH Expanse systems and infrastructure
• Troubleshoot, MEDITECH and GCP technical support issues
• Monitor, Maintain, Upgrade and Patch GCP and VMWARE Virtual Machines proactively
• Analyzing environment for changing optimization
• Strong customer service and written and oral communication skills are required for working with multiple teams and Vendors in complex environments
• Problem management skills are required to effectively meet business objectives and delivery of support models
• This position will interact daily with Project Management Teams, Business Partners, Vendors, and key stakeholders
• Handle hardware start-ups and shut-downs, perform basic trouble-shooting and diagnostics, quality checks and changes, ensuring everything is safe, secure, and up to standards meeting SLAs and SLOs
• Ensure delivered solutions meet/perform to technical and functional/non-functional requirements
• Provide technical expertise and ownership in the diagnosis and resolution of an issue, including the determination and provision of workaround solution or escalation to service owners or vendors
• Develop, document, and manage enterprise technical standards alongside the Cloud Center of Excellence for the use, deployment, support, and governance of cloud technologies
• Develop documentation for Knowledge Base Articles to aid future troubleshooting efforts
• Write other documentation as needed to support tasks like: process and procedures documents for operational support, lessons learned, diagrams, systems administration guidelines, systems set-up documentation, hardware integration test plans and results
• Participates in internal technical meetings
• Utilizing analytical ability, strong communication skills and excellent interpersonal skills
• Participate in Disaster Recovery planning and testing
• Must have a customer first support mentality
• Support OS environment running one or more databases including SQL, Oracle, DB2, Cache, and Postgres desirable
• Work with DBAs and understand their requirements are necessary
• Use of Infrastructure Automation/Configuration tools and DevOps mentality valuable
• Capable of working effectively under a high pressure and demanding work environment
• Capable of working effectively in a diverse, virtual team-oriented environment
• Must be a self-starter and work effectively with minimal supervision
• Must be customer-oriented and recognize the importance of customer service and meeting service level commitments
• Must be committed to quality and timeliness of assigned deliverables and milestones
• Knowledge of Operating systems including Windows Desktop, Windows Server, VMware ESXi, Google Cloud Platform
• Knowledge of MEDITECH
• Knowledge of PowerShell and other scripting solutions
• Exposure to Enterprise size computing platforms and technology
• Exposure to networking topologies and network protocols including LAN/WAN technologies, TCP/IP, Cisco Switches, and routers
• Ability to troubleshoot Windows Server and Network connectivity
• Responds promptly to requests for service and assistance; meets commitments
• Speaks clearly and persuasively in positive or negative situations
• Must be able to lift server components to build, rack and configure servers
• Some afterhours work will be required
• Prolonged sitting at workstation, prolonged use of computer monitors, mouse, and keyboard

Qualifications

Must Haves

• 1 year of relevant work experience required
• Administer and maintain HCA's MEDITECH Expanse GCP Platform and HCA's MEDITECH Magic platform
• Ensure maximum resiliency, reliability, and availability of all MEDITECH Expanse systems and infrastructure
• Troubleshoot, MEDITECH and GCP technical support issues
• Monitor, Maintain, Upgrade and Patch GCP and VMWARE Virtual Machines proactively
• Analyzing environment for changing optimization
• Strong customer service and written and oral communication skills are required for working with multiple teams and Vendors in complex environments
• Problem management skills are required to effectively meet business objectives and delivery of support models
• This position will interact daily with Project Management Teams, Business Partners, Vendors, and key stakeholders
• Handle hardware start-ups and shut-downs, perform basic trouble-shooting and diagnostics, quality checks and changes, ensuring everything is safe, secure, and up to standards meeting SLAs and SLOs
• Ensure delivered solutions meet/perform to technical and functional/non-functional requirements
• Provide technical expertise and ownership in the diagnosis and resolution of an issue, including the determination and provision of workaround solution or escalation to service owners or vendors
• Develop, document, and manage enterprise technical standards alongside the Cloud Center of Excellence for the use, deployment, support, and governance of cloud technologies
• Develop documentation for Knowledge Base Articles to aid future troubleshooting efforts
• Write other documentation as needed to support tasks like: process and procedures documents for operational support, lessons learned, diagrams, systems administration guidelines, systems set-up documentation, hardware integration test plans and results
• Participates in internal technical meetings
• Utilizing analytical ability, strong communication skills and excellent interpersonal skills
• Participate in Disaster Recovery planning and testing
• Must have a customer first support mentality
• Support OS environment running one or more databases including SQL, Oracle, DB2, Cache, and Postgres desirable
• Work with DBAs and understand their requirements are necessary
• Use of Infrastructure Automation/Configuration tools and DevOps mentality valuable
• Capable of working effectively under a high pressure and demanding work environment
• Capable of working effectively in a diverse, virtual team-oriented environment
• Must be a self-starter and work effectively with minimal supervision
• Must be customer-oriented and recognize the importance of customer service and meeting service level commitments
• Must be committed to quality and timeliness of assigned deliverables and milestones
• Knowledge of Operating systems including Windows Desktop, Windows Server, VMware ESXi, Google Cloud Platform
• Knowledge of MEDITECH
• Knowledge of PowerShell and other scripting solutions
• Exposure to Enterprise size computing platforms and technology
• Exposure to networking topologies and network protocols including LAN/WAN technologies, TCP/IP, Cisco Switches, and routers
• Ability to troubleshoot Windows Server and Network connectivity
• Responds promptly to requests for service and assistance; meets commitments
• Speaks clearly and persuasively in positive or negative situations
• Must be able to lift server components to build, rack and configure servers
• Some afterhours work will be required
• Prolonged sitting at workstation, prolonged use of computer monitors, mouse, and keyboard

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts