Vendors Collections Management Analyst

Summary

HCA Healthcare, through its Parallon organization, provides revenue cycle management and patient account resolution services. The Vendors Collections Management Analyst performs account reviews, vendor follow-up, bad debt pre-list resolution, reconciliation, and inquiry handling related to aged receivables, bankruptcy, estates, Medicaid eligibility, and collection agencies.

Responsibilities

• Reviews patient accounts for accuracy prior to placement to outside collection vendors
• Research and responds to vendor inquiries
• Reviews remits and submits billing requests where applicable during account review process
• Reviews bad debt, bankruptcy, and deceased patient accounts to ensure that accounts follow appropriate collections and billing protocols according to SSC and corporate policy
• Reviews correspondence in the CWF system and takes appropriate account and document action
• Reviews and authorizes affidavits related to patient billing, as applicable
• Reviews aged accounts placed with outside collection vendors to ensure collection activity is still viable and appropriate
• Analyzes accounts for legal pursuit by outside collection vendors
• Responds to requests which include researching payments, contractual adjustments, payment arrangements, audits, etc
• Maintains and reviews all invoice reconciliations and ensures any issues are resolved in a timely manner
• Ensures vendor inventories reconcile to SSC systems by completing recons and updating I-Plans and or placements as needed by the end of each month
• Handles inquiries regarding estate and bankruptcy accounts from patients and/or vendors
• Assist with the Medicaid Eligibility vendor reconciliation, as requested
• Manages the onboarding and termination process for vendors
• Provides support during vendor transitions: Medicaid Eligibility, Early Out, Primary and Secondary agencies
• Maintains all agency reports, remits, etc. to meet with the corporate retention schedules
• Work on the acknowledgement and close and return reports monthly
• Handles all calls. Emails, eRequest and correspondence from collection agencies
• Responds to requests which include research payments, contractual, approving arrangements, audits, etc
• Works CWF Bankruptcy queue to ensure account is flagged as bankrupt and assigned to agency. Also, works the daily bankruptcy exception report
• Works Estate pool by reviewing accounts for insurance and assigning to agency as needed
• Reviews other pools for previously identified deceased patients and takes require action up to and including placing account to Bad Debt
• Works the Designee portion of the Bad Debt Prelist as defined in the Bad Debt Prelist policy
• Work the agency acknowledgement and close and return pools or through reports (if applicable)
• Maintains agency reports and invoices within the corporate retention schedule
• Assists with Charity processing
• Perform Monthly Medicaid Reconciliation in accordance with the policy

Skills

• This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA)
• One year of related experience required
• Previous experience with vendors preferred

Qualifications

Must Haves

• This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA)
• One year of related experience required

Nice to Haves

• Previous experience with vendors preferred

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Paid time off
• Paid family leave
• Long- and short-term disability coverage and leaves of absence
• 401(k) Plan with a 100% match on 3% to 9% of pay, based on years of service
• Employee Stock Purchase Plan
• Flexible spending accounts
• Preferred banking partnerships
• Retirement readiness tools
• Rollover support and financial wellbeing counseling
• Tuition assistance
• Student loan assistance
• Certification support
• Dependent scholarships
• Partnership with Galen College of Nursing
• Fertility and family-building benefits
• Adoption assistance
• Life insurance
• Supplemental health protection plans
• Auto and home insurance
• Legal counseling
• Identity theft protection
• Consumer discounts
• Eligibility for benefits may vary by location