Client Services Coordinator

Summary

HCPro, LLC. provides integrated information, education, training, and consulting services focused on healthcare regulation, compliance, and revenue cycle efficiency. The Client Services Coordinator supports the PROPEL product by coordinating customer education and training logistics, managing membership benefits, addressing client needs, and contributing to product development, research, sales, marketing, and process improvement efforts.

Responsibilities

• Serve as the liaison between customers, subject matter experts, and internal teams to ensure all parties have the necessary information to deliver best-in-class training
• Communicate with clients to address their educational and technical needs and build strong relationships
• Coordinate training topic selection, logistics, and moderate monthly calls for multiple clients simultaneously
• Maintain client information within internal databases
• Follow internal protocols for client and internal communication and documentation
• Resolve all client inquiries or issues independently or by triaging to/following up with the appropriate internal parties in a timely manner
• Respond quickly and appropriately to customer requests
• Communicate regularly with internal and external customers to identify information needs
• Assist in the launch and ongoing execution of special PROPEL projects in the development pipeline
• Review educational materials to ensure any content sent to clients looks polished and professional
• Support the development and execution of the product roadmap
• Conduct market and customer research and analyze results
• Be a product expert for internal teams to ask questions

Skills

• A/BS degree or a minimum of 1 year of professional experience supporting a product, marketing, or client services team
• Excellent written and verbal communication skills
• Experience with Microsoft Outlook, Excel, PowerPoint, and remote communication platforms (Zoom, GoTo Suite, Teams, etc.)
• Can-do attitude and willingness to learn and grow into a product development professional
• Highly organized with ability to multitask in a fast-paced environment
• Ability to work collaboratively with other internal stakeholders
• Strong communication skills

Qualifications

Must Haves

• A/BS degree or a minimum of 1 year of professional experience supporting a product, marketing, or client services team
• Excellent written and verbal communication skills
• Experience with Microsoft Outlook, Excel, PowerPoint, and remote communication platforms (Zoom, GoTo Suite, Teams, etc.)
• Can-do attitude and willingness to learn and grow into a product development professional
• Highly organized with ability to multitask in a fast-paced environment
• Ability to work collaboratively with other internal stakeholders
• Strong communication skills

Benefits

• Remote work arrangement