Account Manager - Temp-to-Hire

Summary

HealthCentral is a personalized health experience company operating across media, technology, community, and culture. The Account Manager will support integrated marketing, media, and communications initiatives by managing client relationships, campaign execution, cross-functional coordination, project timelines, budgets, deliverables, reporting, and strategic recommendations.

Responsibilities

• Partner with Sales to develop strategic proposals and integrated campaign solutions aligned to client objectives, KPIs, and performance goals
• Serve as the primary point of contact across assigned accounts, building trusted relationships with clients and agency partners while leading day-to-day communication and campaign execution
• Lead cross-functional coordination across Sales, Ad Operations, Performance Marketing, Content, Influencer Relations, Analytics, and Finance to ensure seamless delivery of campaigns and programs
• Own campaign and project management responsibilities including timelines, budgets, deliverables, reporting, and overall account health
• Proactively identify operational or client risks, troubleshoot issues, and drive solutions with a strategic, solutions-oriented mindset
• Develop campaign strategies, content briefs, and client-facing recommendations while balancing big-picture thinking with strong executional detail
• Present campaign performance, strategic insights, and recommendations clearly and effectively to both internal stakeholders and clients
• Represent and advocate for HealthCentral’s products, capabilities, and point of view across client and agency interactions

Skills

• 2–4 years of experience in Account Management, Client Services, or Campaign Management within a digital advertising, media agency, healthcare marketing, or pharmaceutical media environment
• Strong understanding of digital marketing, media strategy, campaign performance metrics, and client KPIs, with the ability to develop strategic, client-focused solutions that drive campaign success
• Proven experience managing agency and client relationships in fast-paced, client-service-driven environments, with strong communication, presentation, and expectation-management skills
• Ability to operate with an agency mindset — proactive, solutions-oriented, highly responsive, and comfortable managing multiple workstreams, deadlines, and evolving client needs simultaneously
• Strong project management and operational skills, including ownership of timelines, budgets, deliverables, and cross-functional coordination across integrated campaigns
• Strategic thinker with sound judgment and strong problem-solving abilities, capable of navigating client challenges, troubleshooting issues, and remaining calm under pressure
• High emotional intelligence and professionalism with the ability to build trust, collaborate effectively, and contribute positively to team and client relationships
• Familiarity with media-buying terminology and digital ad-serving/reporting platforms including Google Ad Manager (GAM), AdBook, DoubleVerify, and IAS
• Proficiency in Excel, PowerPoint, and project management tools such as Monday.com
• Bachelor's degree or equivalent professional experience preferred

Qualifications

Must Haves

• 2–4 years of experience in Account Management, Client Services, or Campaign Management within a digital advertising, media agency, healthcare marketing, or pharmaceutical media environment
• Strong understanding of digital marketing, media strategy, campaign performance metrics, and client KPIs, with the ability to develop strategic, client-focused solutions that drive campaign success
• Proven experience managing agency and client relationships in fast-paced, client-service-driven environments, with strong communication, presentation, and expectation-management skills
• Ability to operate with an agency mindset — proactive, solutions-oriented, highly responsive, and comfortable managing multiple workstreams, deadlines, and evolving client needs simultaneously
• Strong project management and operational skills, including ownership of timelines, budgets, deliverables, and cross-functional coordination across integrated campaigns
• Strategic thinker with sound judgment and strong problem-solving abilities, capable of navigating client challenges, troubleshooting issues, and remaining calm under pressure
• High emotional intelligence and professionalism with the ability to build trust, collaborate effectively, and contribute positively to team and client relationships
• Familiarity with media-buying terminology and digital ad-serving/reporting platforms including Google Ad Manager (GAM), AdBook, DoubleVerify, and IAS
• Proficiency in Excel, PowerPoint, and project management tools such as Monday.com

Nice to Haves

• Bachelor's degree or equivalent professional experience preferred