Account Manager

Summary

National Corporate Housing provides temporary housing program management and insurance housing solutions. The Account Manager serves as the primary contact for insureds, members, and insurance adjusters, arranging temporary accommodations, managing customer needs and policy expenses, and supporting the full housing and sales process.

Responsibilities

• Main point of contact for the insureds, members and insurance adjusters assisting with temporary housing
• Search and book hotels and temporary housings for the insureds who are displaced from their home due to damage
• Ambassador of brand and customer experience throughout entire housing process
• Mange the needs of insureds and ensure expenses stay within the policy limits
• Educator and facilitator throughout entire housing process
• Builds and maintains relationships with clients, outside sales reps, hotels, vendors, and other business contacts
• Resolve any issues related to the stay of the hotel or temporary housing
• Input and maintain accurate records within company database
• Partnership with sales team to provide consistency in service
• Document preparation as it pertains to placements of the insureds in accordance with company guidelines and policies
• Manage high volume emails, inbound and outbound calls
• Participation in our after hours, on call, rotation
• Other duties as assigned

Skills

• Three to five years of sales experience
• Proven experience in an inside sales position required
• Must be a fast paced, independent, motivated self-starter with a drive to succeed
• Prioritize and multi-task a high volume of customer inquiries in a timely and effective manner
• Strong communication (verbal and written) and presentation skills
• Excellent verbal and written skills including proficiency in grammar and phone etiquette
• Computer skills including proficiency with Microsoft Outlook, Word, and Excel
• Strong ability to multitask with a sense of urgency and deadline oriented
• Must be able to meet daily, monthly, quarterly, and yearly goals
• Ability to show empathy and compassion during stressful situations
• Must be able to offer and implement creative solutions in the selling process
• Excellent customer service skills
• Bachelor's Degree is ideal
• And/or experience in apartment leasing, hospitality/hotel is a plus

Qualifications

Must Haves

• Three to five years of sales experience
• Proven experience in an inside sales position required
• Must be a fast paced, independent, motivated self-starter with a drive to succeed
• Prioritize and multi-task a high volume of customer inquiries in a timely and effective manner
• Strong communication (verbal and written) and presentation skills
• Excellent verbal and written skills including proficiency in grammar and phone etiquette
• Computer skills including proficiency with Microsoft Outlook, Word, and Excel
• Strong ability to multitask with a sense of urgency and deadline oriented
• Must be able to meet daily, monthly, quarterly, and yearly goals
• Ability to show empathy and compassion during stressful situations
• Must be able to offer and implement creative solutions in the selling process
• Excellent customer service skills

Nice to Haves

• Bachelor's Degree is ideal
• and/or experience in apartment leasing, hospitality/hotel is a plus

Benefits

• Uncapped commissions
• Medical, dental, and vision insurance options
• 401k plan with discretionary match
• Company paid life insurance, short term disability, and long term disability
• Supplemental life insurance, critical illness, accident, and identity theft protection
• One-of-a-kind culture dedicated to Diversity, Equity, and Inclusion
• Inclusive Awards and Recognition Program
• Vacation, sick, and floating holidays
• Paid time off
• Paid volunteer time
• Wellness program
• Complimentary use of corporate apartments for vacation or travel (when available)
• Remote position with necessary equipment provided