Solution Analyst

Summary

Highmark Inc is seeking a Solution Analyst to support strategic activities across assigned solution portfolios. The role focuses on solution strategy, business modeling, process analysis, data analytics, recommendations, and the design of operational plans and systems for Living Health solutions.

Responsibilities

• Support definition, scoping, and prioritization of efforts for solution strategy and analysis within workstreams. Provide and support periodic reporting to leadership on assigned project activities
• Establish and maintain strong working relationships across matrixed teams and stakeholder groups, continuing to promote and continually broaden the level of business knowledge and the impact of solutioning efforts
• Lead planning sessions with solution portfolio leaders, and clinician and business stakeholders to understand, document and design improvements to business models, processes, and systems to help prioritize and drive solution development
• Leverage a mix of frameworks and practices to deliver actionable insights and recommendations including: LEAN, Six Sigma, work simplification, organizational design, scenario planning, performance measurement, and process optimization
• Participate and apply methods in Human-Centered Design, along with core business analysis frameworks, to help identify impacts to people, process, and technology solutions that are required to achieve solution objectives and support business case development
• Identify root causes of problems and develop and make recommendations for solutions to mitigate root cause
• Develop documentation, presentations, and communications that detail findings, articulate strategies, provide justification and make the case for solution approaches and priorities
• Other duties as assigned or requested

Skills

• Bachelor's Degree or relevant experience and/or education as determined by the company in lieu of bachelor's degree
• Strong facilitation skills
• Strong verbal and written communication skills
• Ability to use statistical assessment to quantify opportunities and to achieve process optimization
• Knowledge of the roles and deployment of change execution
• Knowledge of Business Process Modeling concepts and components and their respective application
• Strong understanding of Health Care specific domains
• Ability to observe and provide constructive performance feedback
• Knowledge and understanding of Lean Six Sigma Tools and Methodologies
• Ability to develop strategic and analytical documentation, presentations and communications
• 3 years in a Business Consulting, Business Strategist, Business Analyst or Business Process Analyst role or experience in a related operational area (e.g. claims, billing, care delivery, customer service, etc.)
• 1 year in the Healthcare Industry

Qualifications

Must Haves

• Bachelor's Degree or relevant experience and/or education as determined by the company in lieu of bachelor's degree
• Strong facilitation skills
• Strong verbal and written communication skills
• Ability to use statistical assessment to quantify opportunities and to achieve process optimization
• Knowledge of the roles and deployment of change execution
• Knowledge of Business Process Modeling concepts and components and their respective application
• Strong understanding of Health Care specific domains
• Ability to observe and provide constructive performance feedback
• Knowledge and understanding of Lean Six Sigma Tools and Methodologies
• Ability to develop strategic and analytical documentation, presentations and communications

Nice to Haves

• 3 years in a Business Consulting, Business Strategist, Business Analyst or Business Process Analyst role or experience in a related operational area (e.g. claims, billing, care delivery, customer service, etc.)
• 1 year in the Healthcare Industry

Benefits

• Remote work arrangement