Strategy and Change Analyst

Summary

Highmark Health is seeking a Strategy and Change Analyst to support portfolio and change management initiatives for its AI Center of Excellence. The role supports readiness and adoption planning, stakeholder engagement, training, data analysis, strategic communications, and portfolio management across cross-functional enterprise and transformation projects.

Responsibilities

• Support the development and execute comprehensive readiness and adoption plans for assigned transformation initiatives, ensuring smooth implementation and user engagement. This includes identifying potential challenges, developing communication strategies, and providing ongoing support to end users
• Champion a culture of change, fostering a positive and collaborative environment that embraces new technologies and processes. This includes facilitating workshops, promoting open communication, and addressing concerns
• Gather requirements and feedback from stakeholders regarding readiness and adoption needs, ensuring that initiatives are designed and implemented with user needs in mind
• Design and deliver training programs for end users on new technologies and processes, ensuring effective knowledge transfer and skill development
• Monitor and track the adoption of new technologies and processes, identifying areas for improvement and providing insights to the Strategy and Change team
• Assist in developing and overseeing the execution of the strategic initiatives. This includes conducting research, analyzing data, and providing insights to support decision-making
• Effectively communicate strategic plans, project updates, and key insights to various audiences, including senior leadership, project teams, and stakeholders
• Inform business leaders on the value proposition for R&A
• Facilitate R&A workshops and training for change-related teams/business support needs
• Consult with business on R&A needs specific to projects they are leading
• Assess the need and plan for change management and readiness activities
• Continuously improve R&A approach, tools and resources as growing capabilities to effectively lead change and providing change support on related projects where needed
• Develop and curate content for online self-services. Plan and develop events, such as networking and training sessions
• Other duties as assigned or requested

Skills

• Bachelor's Degree in Organizational Behavior/Organizational Change Studies, Business Administration/Management, Human Resources Management or related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree
• 3 years with Change management
• 1 year of Consulting
• 1 year of Project/Portfolio Management
• 1 year of Communications
• Analytical and Logical Reasoning/Thinking
• Organizational Change Management
• Project Management
• Group and/or training facilitation experience
• Strong communication and interpersonal skills
• Relationship-builder with Unsurpassed Interpersonal Skills
• Proven experience influencing others and building strong internal relationships
• Proven experience interacting with senior and executive leadership
• Experience designing and delivering presentations to leaders and groups of various sizes
• Strong problem solving, decision making, risk management and negotiation skills
• Natural curiosity and desire to learn/know more
• Ability to work independently; able to successfully operate in areas of uncertainty and ambiguity; self-starter and quick learner; calm and efficient under pressure
• Master's Degree in Organizational Behavior/Organizational Change Studies, Business Administration/Management or Human Resources Management
• 3 years in Healthcare or related industry
• 2 years of experience in digital transformation at scale
• Experience in extracting data from surveys and project management systems
• Certified change management practitioner

Qualifications

Must Haves

• Bachelor's Degree in Organizational Behavior/Organizational Change Studies, Business Administration/Management, Human Resources Management or related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree
• 3 years with Change management
• 1 year of Consulting
• 1 year of Project/Portfolio Management
• 1 year of Communications
• Analytical and Logical Reasoning/Thinking
• Organizational Change Management
• Project Management
• Group and/or training facilitation experience
• Strong communication and interpersonal skills
• Relationship-builder with Unsurpassed Interpersonal Skills
• Proven experience influencing others and building strong internal relationships
• Proven experience interacting with senior and executive leadership
• Experience designing and delivering presentations to leaders and groups of various sizes
• Strong problem solving, decision making, risk management and negotiation skills
• Natural curiosity and desire to learn/know more
• Ability to work independently; able to successfully operate in areas of uncertainty and ambiguity; self-starter and quick learner; calm and efficient under pressure

Nice to Haves

• Master's Degree in Organizational Behavior/Organizational Change Studies, Business Administration/Management or Human Resources Management
• 3 years in Healthcare or related industry
• 2 years of experience in digital transformation at scale
• Experience in extracting data from surveys and project management systems
• Certified change management practitioner

Benefits

• Hybrid role for employees living within a 50-mile radius of the Pittsburgh, PA office, requiring in-office work Tuesday, Wednesday, and Thursday