Data Operations Analyst, STR - Nashville, TN

Summary

CoStar Group is a leading global provider of commercial and residential real estate information and analytics. They are seeking a Data Operations Analyst to join their STR Data Operations Team in Nashville, responsible for data loading, quality checking, and report delivery for their benchmarking product.

Responsibilities

• Load performance data from corporate submissions, automated data feeds and manual data files:
• Perform data quality checks – research and accept/reject data
• Contact data providers to understand and resolve data discrepancies
• Communicate effectively and professionally with properties, clients, and other industry professionals regarding STR/CoStar’s policies and guidelines
• Notify the research department of any census related issues (room supply, open dates, etc.)
• Work with internal stakeholders to monitor and improve participation levels
• Conduct daily, weekly, and monthly processing procedures
• Respond to clients via email in an effective and timely manner
• Help teams run pre-processing checks on weekly and monthly data
• Generate, check, and send selected reports to corporate clients and individual properties
• Act as an internal point of contact for data related queries
• Manage workflow requests and work with clients to assist in the setup of data delivery
• Stay knowledgeable of industry trends and industry news that may affect the data
• Work on various projects as needed and able
• Help clients automate their data submission to STR from various technology vendors
• Identify new opportunities for automated data transfer to STR with new technology vendors
• Support growth in data participation
• Maintain and deliver daily, weekly, and monthly deliverables to clients
• Complete assigned delivery tasks with a high degree of accuracy
• Notify the team and business when there are issues impacting delivery timelines
• Partner with internal teams (e.g. IT, Global Data Operations) to resolve delivery issues as efficiently as possible
• Adjust and update report setups per client requests
• Adhere to STR’s and CoStar’s standards and guidelines for data confidentiality
• Other duties may be assigned as required

Skills

• Bachelor's degree required from an accredited, not-for-profit, in-person college/university
• Minimum of 1+ years of relevant work experience
• A track record of commitment to prior employers
• Data Skills: creative, innovative, and analytical. Strong confidence in using and manipulating quantitative performance data
• Ability to manipulate big data sets/work with disparate data sets
• Excellent written and verbal communication skills; ability to communicate effectively and establish strong working relationships with executive management, internal clients, team members and other departments
• Strong knowledge of Microsoft products, in particular Excel, PowerPoint and Word
• Ability to work both independently and as part of a team
• Experienced in dealing with urgent internal and/or external requests while maintaining the turnaround times for other projects
• History of working in a detail orientated role whereby attention and focus was a priority. Positive can-do attitude, with willingness to learn new ways to accomplish objectives
• Highly organized, with strong time management skills
• Be a team player, as a member of an international team
• Bachelor's degree in the field of hospitality, data, business management or finance
• Knowledge of STR data, products, and clients
• Knowledge of hospitality technology; PMS, RMS, BI Tools
• Experience of working within the hotel/travel/tourism industry
• Financial literacy, including familiarity with P&L statements and related performance indicators
• Experience with API integrations and SFTP data transfers is highly desirable

Qualifications

Must Haves

• Bachelor's degree required from an accredited, not-for-profit, in-person college/university
• Minimum of 1+ years of relevant work experience
• A track record of commitment to prior employers
• Data Skills: creative, innovative, and analytical. Strong confidence in using and manipulating quantitative performance data
• Ability to manipulate big data sets/work with disparate data sets
• Excellent written and verbal communication skills; ability to communicate effectively and establish strong working relationships with executive management, internal clients, team members and other departments
• Strong knowledge of Microsoft products, in particular Excel, PowerPoint and Word
• Ability to work both independently and as part of a team
• Experienced in dealing with urgent internal and/or external requests while maintaining the turnaround times for other projects
• History of working in a detail orientated role whereby attention and focus was a priority. Positive can-do attitude, with willingness to learn new ways to accomplish objectives
• Highly organized, with strong time management skills
• Be a team player, as a member of an international team

Nice to Haves

• Bachelor's degree in the field of hospitality, data, business management or finance
• Knowledge of STR data, products, and clients
• Knowledge of hospitality technology; PMS, RMS, BI Tools
• Experience of working within the hotel/travel/tourism industry
• Financial literacy, including familiarity with P&L statements and related performance indicators
• Experience with API integrations and SFTP data transfers is highly desirable

Benefits

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Life, legal, and supplementary insurance
• Virtual and in person mental health counseling services for individuals and family
• Commuter and parking benefits
• 401(K) retirementplanwith matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• On-site fitness center and/or reimbursed fitness center membership costs (location dependent)
• Access to CoStar GroupEmployee Resource Groups
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks
• Generous compensation and performance-based incentives
• Internal trainingandtuition reimbursement