Telemedia Coordinator

Summary

HomeServe USA is seeking a Telemedia Coordinator to join its team. The role is responsible for vendor calibrations, ongoing campaign monitoring, quality assurance, coaching, customer escalations, reporting, promotional item ordering, login requests, ambassador meetings, and training feedback.

Responsibilities

• Vendor Calibrations
• Weekly QA Monitoring of various vendors and programs
• Handle Customer Escalations – Research and Coaching
• Ensure all reporting comes through for all vendors and file them in appropriate drive
• Handle ordering of all Vendor promotional items etc
• Handle Login requests for agents
• Coordinate and handle Ambassador Meetings
• Observe Trainings and document Feedback

Skills

• Strong working knowledge of call center QA
• 3-5 years of experience in a call center environment
• Strong listening skills
• Effective oral and written communication skills
• Strong organizational skills
• The employee is regularly required to listen, talk, and hear
• The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone
• The employee is occasionally required to stand; walk; sit; and reach with hands and arms
• The employee must occasionally lift and/or move up to 15 pounds
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus

Qualifications

Must Haves

• Strong working knowledge of call center QA
• 3-5 years of experience in a call center environment
• Strong listening skills
• Effective oral and written communication skills
• Strong organizational skills
• The employee is regularly required to listen, talk, and hear
• The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone
• The employee is occasionally required to stand; walk; sit; and reach with hands and arms
• The employee must occasionally lift and/or move up to 15 pounds
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus

Benefits

• Annual Bonus Potential: 5%