Associate SMB Account Manager

Summary

H&R Block is a company dedicated to providing help and inspiring confidence in clients and communities. They are seeking an Associate SMB Account Manager to manage and execute payroll services for clients, ensuring compliance with various regulations and maintaining accurate payroll records.

Responsibilities

• Serve as the primary payroll contact for a portfolio of assigned clients
• Process payroll-related actions, including status changes, separations, tax changes, deductions, and direct deposits
• Apply for and maintain State and Local Withholding IDs; update rates as required by regulation changes
• Ensure payrolls are processed accurately and on schedule, including regular wages, overtime, bonuses, tips, and other premium payments
• Review, verify, and reconcile payroll data in accordance with payroll guidelines and compliance requirements
• Provide clear and timely responses to client inquiries on payroll, policies, and benefits-related topics
• Manage payroll processes across multiple states and ensure compliance with varying jurisdictional requirements
• Maintain and update employee payroll records and documentation
• Support payroll year-end activities, including W-2/1099 issuance and compliance reporting
• Prepare and file quarterly and annual payroll tax forms; process amended returns when necessary
• Distribute federal and state payroll filings to clients and respond to related inquiries
• Understand and facilitate related payroll services such as workers' compensation reporting and timekeeping systems
• Interpret and process various earnings and deductions, including garnishments, benefits, and retirement contributions

Skills

• 3+ years of experience in payroll processing, preferably in a multi-state environment
• Bachelors Degree in Accounting or Finance or experience in a similar field
• Strong working knowledge of federal, state, and local payroll regulations
• Experience with employer account registrations (e.g., state withholding, SUI)
• Experience filing and amending quarterly/annual payroll tax forms (e.g., 941, 940, state equivalents)
• Familiarity with payroll platforms and systems such as ADP, Paychex, Gusto, or similar
• Excellent written and verbal communication skills
• High attention to detail and strong organizational skills
• Ability to manage multiple client accounts and deadlines effectively

Qualifications

Must Haves

• 3+ years of experience in payroll processing, preferably in a multi-state environment
• Bachelors Degree in Accounting or Finance or experience in a similar field
• Strong working knowledge of federal, state, and local payroll regulations
• Experience with employer account registrations (e.g., state withholding, SUI)
• Experience filing and amending quarterly/annual payroll tax forms (e.g., 941, 940, state equivalents)
• Familiarity with payroll platforms and systems such as ADP, Paychex, Gusto, or similar
• Excellent written and verbal communication skills
• High attention to detail and strong organizational skills
• Ability to manage multiple client accounts and deadlines effectively

Benefits

• Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage
• Can participate in the H&R Block Retirement Savings Plan (401(k) Plan)
• The Employee Assistance Program
• (virtual) fitness center programs
• The associate discount program
• Are automatically enrolled in Business Travel Accident Insurance
• Receive Associate Tax Prep benefit
• Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan