Technical Implementation Project Manager

Summary

HubSync is a fast-growing SaaS company revolutionizing how top accounting firms manage their client engagement processes. They are seeking a Technical Implementation Project Manager to facilitate customer software integrations and ensure a smooth onboarding process. This role requires strong technical skills, project management abilities, and effective communication with both customers and internal teams.

Responsibilities

• Serve as the primary point of contact for managing software integrations during the customer onboarding process
• Partner with Customer Success Managers and Developers to scope, plan, and deliver integration projects on time and within scope
• Understand customer systems and processes to ensure seamless integration with HubSync's platform
• Lead technical discovery calls to gather integration requirements and translate them into technical documentation
• Coordinate internal and external resources, set timelines, and communicate progress clearly to stakeholders
• Manage and troubleshoot technical integration issues, escalating as needed
• Document integration processes and maintain knowledge base content for internal and customer use
• Continuously improve integration workflows and identify opportunities for automation or standardization

Skills

• 3+ years of experience in project management, technical account management, or software implementation, ideally within a SaaS environment
• Experience with system integrations using APIs, SSO, data exchange formats (e.g., JSON, XML), and platforms like Azure, or other ERP/CRM systems
• Strong understanding of software development lifecycles and Agile methodologies
• Excellent communication and interpersonal skills - you're comfortable interfacing with both technical and non-technical stakeholders
• Highly organized with the ability to manage multiple projects and priorities
• Self-starter with a problem-solving mindset and comfort working in a fast-paced, early-stage startup environment
• PMP or similar certification is a plus

Qualifications

Must Haves

• 3+ years of experience in project management, technical account management, or software implementation, ideally within a SaaS environment
• Experience with system integrations using APIs, SSO, data exchange formats (e.g., JSON, XML), and platforms like Azure, or other ERP/CRM systems
• Strong understanding of software development lifecycles and Agile methodologies
• Excellent communication and interpersonal skills - you're comfortable interfacing with both technical and non-technical stakeholders
• Highly organized with the ability to manage multiple projects and priorities
• Self-starter with a problem-solving mindset and comfort working in a fast-paced, early-stage startup environment

Nice to Haves

• PMP or similar certification is a plus

Benefits

• Paid PTO
• Healthcare
• Retirement
• Life insurance
• Disability coverage
• Company-sponsored retreats and events
• Growth opportunities in a dynamic startup environment
• A collaborative, mission-driven team focused on innovation
• Benefits package