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ibex
Posted 22 days agoVerified live 1d ago
Customer Service Retention/Sales Representative - Hourly Rate + Uncapped Sales Incentives
Brief overview
Remote
High SchoolOr in progress
SalesData Entry
About the company
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ibexibexglobal.com
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers.
Job description
Summary
ibex provides customer experience services and supports its team through competitive pay, training, and professional support. The Customer Service Retention/Sales Representative assists new and existing customers by selling products and services, addressing account and billing needs, completing retention orders, and delivering an outstanding customer experience.
Responsibilities
- Promoting and selling products and services with confidence
- Identifying customer needs and recommending the best solutions
- Handling service and account changes with accuracy and professionalism
- Completing save/service orders and negotiating when needed
- Resolving billing inquiries and adjustments
- Delivering an outstanding customer experience every step of the way
Skills
- Strong communication and active listening skills
- Confidence in sales and service scenarios
- Ability to work independently and make sound decisions
- High energy and a professional demeanor
- Reliable with a strong history of attendance
- Proficient in basic math and data entry
- Comfortable working in a fast-paced, team-oriented environment
- Flexible and open to working a variety of shifts
- Must be 18 years of age or older
- High school diploma or equivalent
- High Speed Internet with a hard wired ethernet connection
- Private space to work within your home
- Ability to work full time - 40 Hours per week
Qualifications
Must Haves
- Strong communication and active listening skills
- Confidence in sales and service scenarios
- Ability to work independently and make sound decisions
- High energy and a professional demeanor
- Reliable with a strong history of attendance
- Proficient in basic math and data entry
- Comfortable working in a fast-paced, team-oriented environment
- Flexible and open to working a variety of shifts
- Must be 18 years of age or older
- High school diploma or equivalent
- High Speed Internet with a hard wired ethernet connection
- Private space to work within your home
- Ability to work full time - 40 Hours per week
Benefits
- Uncapped sales incentives
- Training and support to help them thrive
- Earning rewards for your performance
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