Customer Support Specialist

Summary

TELEX Business Support Services Inc. is a company that values personal growth and professional fulfillment in a remote work environment. The Customer Support Specialist is responsible for handling customer inquiries and providing resolutions, while also contributing to service improvement initiatives.

Responsibilities

• Handles inbound customer inquiries via email, live chat, and ticketing platforms, providing timely and accurate resolutions to a wide range of issues
• Documenting support cases
• Escalating complex concerns to appropriate teams
• Following up to ensure customer satisfaction
• Contributing to knowledge base articles and FAQs
• Tracks recurring issues and reports trends to help improve service quality and client retention

Skills

• At least 1–2 years of experience in customer service, client support, or a related role
• Proficiency in helpdesk and CRM tools such as Zendesk, Freshdesk, HubSpot, or similar platforms
• Excellent verbal and written English communication skills with a warm, professional, and solution-oriented tone
• Ability to handle multiple conversations simultaneously while maintaining accuracy and composure
• Strong problem-solving skills and a genuine commitment to delivering an outstanding customer experience
• Experience in handling support tickets, resolving issues, and maintaining positive client relationships in a remote environment
• Experience in a remote or BPO setting

Qualifications

Must Haves

• At least 1–2 years of experience in customer service, client support, or a related role
• Proficiency in helpdesk and CRM tools such as Zendesk, Freshdesk, HubSpot, or similar platforms
• Excellent verbal and written English communication skills with a warm, professional, and solution-oriented tone
• Ability to handle multiple conversations simultaneously while maintaining accuracy and composure
• Strong problem-solving skills and a genuine commitment to delivering an outstanding customer experience

Nice to Haves

• Experience in handling support tickets, resolving issues, and maintaining positive client relationships in a remote environment
• Experience in a remote or BPO setting

Benefits

• Work-from-home setup with a structured and supportive remote work environment
• Opportunities to grow professionally through mentorship, feedback, and skill development
• Collaborative team culture that values communication, reliability, and mutual respect
• Exposure to international clients and diverse industries that broaden professional experience
• Performance-based recognition and pathways for advancement within the organization