Inside Sales Support Representative - Bilingual French

Summary

IDEXX is an innovation-focused company supporting animal health, human health, and environmental safety. The Inside Sales Support Representative supports veterinary customers by handling inbound calls and emails, fulfilling diagnostic product orders, answering platform and shipping questions, and recommending additional products and services. The role also involves maintaining customer information in Salesforce.com and delivering an outstanding customer experience.

Responsibilities

• You will fulfill customer orders for diagnostic products and supplies through multiple channels including phone, fax, & email
• You will establish credibility among our domestic veterinary customers and use discovery to make recommendations for additional products and services
• You will answer questions in regard to ordering products, shipping inquiries and IDEXX online platforms
• You will use Salesforce.com to maintain accurate customer profiles and interactions
• You will provide an outstanding customer experience
• You will be part of a phone queue receiving inbound calls and emails for a majority of your day. Other duties and responsibilities would include attending trainings, coaching sessions and individual development time

Skills

• Fluency in both French and English
• Sales, customer service and/or customer facing experience
• Strong communication skills including written and verbal; strong interpersonal skills with the ability to establish rapport quickly
• Capability to absorb and articulate technical information
• Highly motivated and goal-oriented, while working collaboratively for team success
• Strong organizational skills, especially in a multi-tasking environment
• Ability to work both independently and as part of a team
• Computer proficiency (Microsoft Windows, Excel, Word and Outlook)
• Understanding of the veterinary diagnostic market and experience in healthcare or scientific industry is a plus
• Bachelor's degree in a business or scientific discipline is a plus

Qualifications

Must Haves

• Fluency in both French and English
• Sales, customer service and/or customer facing experience
• Strong communication skills including written and verbal; strong interpersonal skills with the ability to establish rapport quickly
• Capability to absorb and articulate technical information
• Highly motivated and goal-oriented, while working collaboratively for team success
• Strong organizational skills, especially in a multi-tasking environment
• Ability to work both independently and as part of a team
• Computer proficiency (Microsoft Windows, Excel, Word and Outlook)

Nice to Haves

• Understanding of the veterinary diagnostic market and experience in healthcare or scientific industry is a plus
• Bachelor's degree in a business or scientific discipline is a plus

Benefits

• Opportunity for annual cash bonus
• Health / Dental / Vision Benefits Day-One
• 5% matching 401k
• Financial support
• Pet insurance
• Mental health resources
• Volunteer paid days off
• Employee stock program
• Foundation donation matching
• Shift-differential pay offered for later shifts
• Maine based local candidates will be required to be on site 2 days a week at our headquarters in Westbrook, ME. Candidates located outside of Maine will work in a virtual setting.
• You will be supplied with a laptop, docking station, monitor(s), and headset