Residential Energy Efficiency Account Manager

Summary

ICF is a global advisory and technology services provider that helps clients solve complex challenges and navigate change. The Residential Energy Efficiency Account Manager will train, onboard, and manage contractors supporting South Carolina’s Home Efficiency Rebates and Home Electrification and Appliance Rebates programs. The role provides field-based contractor support, monitors performance, oversees QA/QC activities, and ensures compliance with state program guidelines.

Responsibilities

• Train participating contractors on HOMES and HEAR program requirements, eligible measures, rebate pathways, documentation standards, and customer eligibility guidelines
• Support contractor onboarding, enrollment, and ongoing participation in South Carolina’s state-run home energy rebate programs
• Serve as a primary contractor relationship manager, answering questions, resolving issues, and reinforcing program expectations
• Monitor contractor performance, participation trends, application quality, and adherence to program processes
• Coordinate contractor communications, training sessions, office hours, and program updates to support consistent delivery statewide
• Provide field-based support for contractors, including site visits, installation follow-up, QA/QC oversight, inspection coordination, and issue resolution as needed
• Oversee QA/QC processes by reviewing project documentation, coordinating quality reviews, tracking corrective actions, and supporting contractor compliance with program standards
• Review project documentation and support accurate rebate application submissions in accordance with program guidelines
• Collaborate with program leadership, quality assurance staff, and state program stakeholders to identify contractor needs and improve program delivery
• Prepare summaries, reports, and recommendations related to contractor activity, training needs, market barriers, and program improvement opportunities

Skills

• High School Diploma and 4+ years of related work experience OR Bachelor's degree 1+ years of related work experience AND 1+ years of experience supporting energy efficiency, residential electrification, utility rebate, contractor management, or related programs
• Experience supporting quality assurance, quality control, inspection coordination, or compliance review activities for energy efficiency, construction, contractor, or rebate programs
• Experience communicating with contractors, trade allies, customers, or program partners in a professional setting
• Ability to travel within South Carolina for contractor meetings, trainings, field support, and program activities
• Experience supporting HOMES, HEAR, weatherization, home performance, electrification, or residential energy efficiency programs
• Knowledge of heat pumps, heat pump water heaters, insulation, air sealing, electrical panel upgrades, and other common home energy improvements
• Experience delivering contractor trainings, webinars, office hours, or technical assistance
• Understanding of rebate application workflows, program compliance requirements, QA/QC processes, inspection protocols, corrective action tracking, and customer eligibility documentation
• Familiarity with South Carolina contractor networks, trade associations, utilities, or state energy program stakeholders
• BPI, RESNET, HERS, building science, HVAC, or related energy efficiency credentials

Qualifications

Must Haves

• High School Diploma and 4+ years of related work experience OR Bachelor's degree 1+ years of related work experience AND 1+ years of experience supporting energy efficiency, residential electrification, utility rebate, contractor management, or related programs
• Experience supporting quality assurance, quality control, inspection coordination, or compliance review activities for energy efficiency, construction, contractor, or rebate programs
• Experience communicating with contractors, trade allies, customers, or program partners in a professional setting
• Ability to travel within South Carolina for contractor meetings, trainings, field support, and program activities

Nice to Haves

• Experience supporting HOMES, HEAR, weatherization, home performance, electrification, or residential energy efficiency programs
• Knowledge of heat pumps, heat pump water heaters, insulation, air sealing, electrical panel upgrades, and other common home energy improvements
• Experience delivering contractor trainings, webinars, office hours, or technical assistance
• Understanding of rebate application workflows, program compliance requirements, QA/QC processes, inspection protocols, corrective action tracking, and customer eligibility documentation
• Familiarity with South Carolina contractor networks, trade associations, utilities, or state energy program stakeholders
• BPI, RESNET, HERS, building science, HVAC, or related energy efficiency credentials

Benefits

• Flexible workplace arrangements
• Work-life balance
• Donation matching
• Volunteer opportunities
• Tuition reimbursement
• 401k matching
• Employee Stock Purchase Plan
• Access to professional development resources