ServiceNow Developer (Top Secret Clearance Required)

Summary

ICF is a global advisory and technology services provider that combines expertise and technology to help clients address complex challenges. The ServiceNow Developer will design, configure, customize, and implement ServiceNow solutions, while supporting data migration, integrations, testing, documentation, training, security, and compliance. The role also includes troubleshooting issues, collaborating with stakeholders, mentoring associate developers, and maintaining ServiceNow expertise.

Responsibilities

• **Solution Discovery & Design:** Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes and functional requirements and translate them into effective ServiceNow solution designs
• **Technical Implementation:** Collaborate with cross-functional teams to implement ServiceNow solutions to align with the designed requirements and ensure solutions meet industry best practices. Develop and maintain complex scripts, business rules, and UI policies
• **Data Migration:** Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition. Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields
• **Integration Management:** Assist architects and senior developers in the integration of ServiceNow with other systems and applications to create seamless end-to-end processes
• **Technical Documentation:** Create detailed documentation of configurations, customizations, data schemas, and other technical decisions for future reference
• **Testing and Quality Assurance:** Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes
• **User Training:** Support end-user training to ensure a smooth adoption of the implemented solution
• **Change Management:** Support change management efforts by assisting senior developers, architects, and users during the transition period, addressing inquiries, and resolving issues promptly
• **Incident and Problem Resolution:** Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to provide timely resolution to incidents and problems
• **Security and Compliance:** Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements
• **Continuous Learning:** Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform. Continue certification and training process to meet Practice standards and growth areas and contribute to the continued success of the team
• **Mentorship:** Provide technical guidance to Associate ServiceNow Developers. Support the growth of other Practice members to meet the needs of their role, the business, and future growth opportunities. Share solutions and lessons learned with the Practice
• **Collaboration and Communication:** Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective, regular communication, including risks, issues, successes, and overall project status

Skills

• 2 or more years of experience implementing ServiceNow solutions
• ServiceNow Certified System Administrator
• Must have an active Top-Secret Security Clearance
• Must reside in the United States, be authorized to work in the United States, and perform all work within the United States
• Hands-on experience (>480 hours each) configuring or building 5 or more ServiceNow applications
• In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
• In-depth knowledge of ServiceNow Now Assist features, AI Agent capabilities and Integrations with third-party AI tools
• Familiarity with ITIL processes and IT Service Management (ITSM) principles
• Strong scripting skills in JavaScript and GlideScript
• Strong technical skills, including workflow configuration, and business rule development
• Experience in customizing UI and creating complex workflows
• An understanding of integration techniques with external systems
• Experience troubleshooting and resolving technical issues
• Detail-oriented tendencies with excellent problem-solving and analytical abilities
• The ability to work effectively in a team-oriented, collaborative environment
• Excellent communication and interpersonal skills, with the ability to interact with clients and internal teams professionally
• Certified in one or more additional mainline certifications, with preference for:
• ServiceNow Certified Application Developer 
• CIS – Discovery 
• CIS – IT Service Management 
• CIS – Service Mapping 
• CIS – Software Asset Management
• CIS – Hardware Asset Management
• CIS – Event Management
• CIS – Performance Analytics

Qualifications

Must Haves

• 2 or more years of experience implementing ServiceNow solutions
• ServiceNow Certified System Administrator
• Must have an active Top-Secret Security Clearance
• Must reside in the United States, be authorized to work in the United States, and perform all work within the United States
• Hands-on experience (>480 hours each) configuring or building 5 or more ServiceNow applications
• In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
• In-depth knowledge of ServiceNow Now Assist features, AI Agent capabilities and Integrations with third-party AI tools
• Familiarity with ITIL processes and IT Service Management (ITSM) principles
• Strong scripting skills in JavaScript and GlideScript
• Strong technical skills, including workflow configuration, and business rule development
• Experience in customizing UI and creating complex workflows
• An understanding of integration techniques with external systems
• Experience troubleshooting and resolving technical issues
• Detail-oriented tendencies with excellent problem-solving and analytical abilities
• The ability to work effectively in a team-oriented, collaborative environment
• Excellent communication and interpersonal skills, with the ability to interact with clients and internal teams professionally

Nice to Haves

• Certified in one or more additional mainline certifications, with preference for:
• ServiceNow Certified Application Developer 
• CIS – Discovery 
• CIS – IT Service Management 
• CIS – Service Mapping 
• CIS – Software Asset Management
• CIS – Hardware Asset Management
• CIS – Event Management
• CIS – Performance Analytics