Associate ServiceNow Developer (Secret or TS Clearance Required)

Summary

ICF is a global advisory and technology services provider that combines expertise and technology to help clients solve complex challenges. The Associate ServiceNow Developer will configure, customize, implement, test, document, and support ServiceNow solutions, including data migration and integrations, while collaborating with architects, developers, analysts, project managers, and stakeholders.

Responsibilities

• **Solution Discovery & Design:** Work closely with Solutions Architects and Business Analysts to understand the business outcomes and functional requirements and how they align with ServiceNow solution designs
• **Technical Implementation:** Collaborate with cross-functional teams to implement ServiceNow solutions to align with the designed requirements, and meet industry best practices
• **Data Migration:** Facilitate data migration activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition. Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields
• **Integration Management:** Assist architects and senior developers in the integration of ServiceNow with other systems and applications to create seamless end-to-end processes
• **Technical Documentation:** Create detailed documentation of configurations, customizations, data schemas, and other technical decisions for future reference
• **Testing and Quality Assurance:** Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes
• **User Training:** Support end-user training to ensure a smooth adoption of the implemented solution
• **Change Management:** Support change management efforts by assisting senior developers, architects, and users during the transition period, addressing inquiries, and resolving issues promptly
• **Incident and Problem Resolution:** Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to provide timely resolution to incidents and problems
• **Security and Compliance:** Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements
• **Continuous Learning:** Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform. Continue certification and training process to meet practice standards and growth areas and contribute to the continued success of the team
• **Collaboration and Communication:** Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective communication, including risks, issues, successes, and overall project status

Skills

• 6 months or more experience implementing ServiceNow solutions
• ServiceNow mainline certification with preference for ServiceNow Certified System Administrator
• Must have an active Secret or Top Secret Security Clearance
• Must reside in the United States, be authorized to work in the United States, and perform all work within the United States
• In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
• Familiarity with ITIL processes and IT Service Management (ITSM) principles
• Strong technical skills, including scripting, workflow configuration, and business rule development
• Detail-oriented tendencies with excellent problem-solving and analytical abilities
• The ability to work effectively in a team-oriented, collaborative environment
• Excellent communication and interpersonal skills, with the ability to interact with clients and internal teams professionally
• Hands-on experience (>480 hours each) configuring or building 1-3 ServiceNow applications

Qualifications

Must Haves

• 6 months or more experience implementing ServiceNow solutions
• ServiceNow mainline certification with preference for ServiceNow Certified System Administrator
• Must have an active Secret or Top Secret Security Clearance
• Must reside in the United States, be authorized to work in the United States, and perform all work within the United States
• In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
• Familiarity with ITIL processes and IT Service Management (ITSM) principles
• Strong technical skills, including scripting, workflow configuration, and business rule development
• Detail-oriented tendencies with excellent problem-solving and analytical abilities
• The ability to work effectively in a team-oriented, collaborative environment
• Excellent communication and interpersonal skills, with the ability to interact with clients and internal teams professionally

Nice to Haves

• Hands-on experience (>480 hours each) configuring or building 1-3 ServiceNow applications