ServiceNow Test Engineer (Secret/Top Secret)

Summary

ICF is a global advisory and technology services provider seeking a ServiceNow Test Engineer to support enterprise ServiceNow delivery for a federal program. The role focuses on executing automated and manual testing, validating workflows and integrations, tracking defects, coordinating user acceptance testing, and ensuring solutions meet security and compliance expectations.

Responsibilities

• Execute functional, regression, integration, and user acceptance testing for ServiceNow solutions
• Design, maintain, and run automated test suites using the ServiceNow Automated Test Framework (ATF)
• Perform manual testing of workflows, forms, role behavior, reporting, and platform configurations
• Validate enhancements, bug fixes, and release changes across development, test, and production environments
• Track defects, support triage, and verify fixes through resolution using ServiceNow Agile Development, Jira or similar tools
• Collaborate with business analysts, developers, and stakeholders to confirm acceptance criteria and expected outcomes
• Support testing of workflow updates, access controls, reporting changes, data-related updates, and integrations
• Document test plans, test cases, results, and lessons learned in Confluence or similar documentation tools
• Support release readiness, test evidence collection, and UAT coordination
• Verify configurations and updates align with security and compliance expectations

Skills

• * Must be a U.S. Citizen and possess an active Secret security clearance as required by federal contract
• * Bachelor's degree in Computer Science, Engineer, Information Technology or a related field
• * 3+ years of experience in software testing, QA, or test engineering
• * 3+ years of experience testing ServiceNow applications or comparable enterprise workflow platforms
• * 3+ years of experience working in Agile delivery environments with user stories and sprint ceremonies
• * Ability to write clear test cases, test steps, and defect reports with strong attention to detail
• * Working knowledge of federal delivery security and compliance-sensitive delivery environments
• * Experience supporting ServiceNow enhancements, releases, or workflow changes in a federal environment
• * Familiarity with FedRAMP, security validation, or compliance-focused testing practices
• * Experience validating workflow dependencies, data updates, and role-based access behavior
• * Exposure to release management, smoke testing, and test evidence collection
• * Familiarity with Agile ceremonies and collaboration with analysts and developers
• * Strong analytical, problem-solving, communication, and stakeholder collaboration skills
• * Proactive, detail-oriented, and highly communicative
• * Able to work effectively in a fast-paced environment with shifting priorities
• * Comfortable working independently while coordinating closely with a delivery team
• Remote work is authorized. Must support US Eastern time zone working hours
• * Hands-on experience with the ServiceNow testing activities, including Automated Test Framework (ATF) or comparable automated testing tools
• * Experience performing functional, regression, integration, and UAT testing
• * Experience using ServiceNow Agile Development or Jira for defect tracking and Confluence for documentation
• * Preference to candidates who live in the Washington DC metro area

Qualifications

Must Haves

• * Must be a U.S. Citizen and possess an active Secret security clearance as required by federal contract
• * Bachelor's degree in Computer Science, Engineer, Information Technology or a related field
• * 3+ years of experience in software testing, QA, or test engineering
• * 3+ years of experience testing ServiceNow applications or comparable enterprise workflow platforms
• * 3+ years of experience working in Agile delivery environments with user stories and sprint ceremonies
• * Ability to write clear test cases, test steps, and defect reports with strong attention to detail
• * Working knowledge of federal delivery security and compliance-sensitive delivery environments
• * Experience supporting ServiceNow enhancements, releases, or workflow changes in a federal environment
• * Familiarity with FedRAMP, security validation, or compliance-focused testing practices
• * Experience validating workflow dependencies, data updates, and role-based access behavior
• * Exposure to release management, smoke testing, and test evidence collection
• * Familiarity with Agile ceremonies and collaboration with analysts and developers
• * Strong analytical, problem-solving, communication, and stakeholder collaboration skills
• * Proactive, detail-oriented, and highly communicative
• * Able to work effectively in a fast-paced environment with shifting priorities
• * Comfortable working independently while coordinating closely with a delivery team
• Remote work is authorized. Must support US Eastern time zone working hours

Nice to Haves

• * Hands-on experience with the ServiceNow testing activities, including Automated Test Framework (ATF) or comparable automated testing tools
• * Experience performing functional, regression, integration, and UAT testing
• * Experience using ServiceNow Agile Development or Jira for defect tracking and Confluence for documentation
• * Preference to candidates who live in the Washington DC metro area

Benefits

• Remote work is authorized.