Community Solar Operations Analyst

Summary

IGS Energy is an energy company expanding access to community solar across the country. The Community Solar Operations Analyst will manage and optimize subscription, portfolio, reporting, financial, sales, billing, and subscriber-support operations while collaborating with utilities, program administrators, internal teams, and solar development partners. The role also drives process improvements through analytics, automation, and technology.

Responsibilities

• Own subscription fill levels across the community solar portfolio
• Ensure subscription and project data remain accurate and aligned across utility, program administrator, and internal systems
• Coordinate with utilities and program administrators to support subscription management activities
• Proactively monitor utility files, identify discrepancies, and drive issue resolution
• Monitor and manage subscriber churn and identify trends impacting portfolio performance
• Prepare and distribute financial, operational, and project performance reports
• Ensure accurate and timely reporting to program administrators
• Generate invoices for project management and related fees and partner with Billing to support payment tracking and reconciliation
• Continuously assess processes to identify opportunities to improve efficiency, scalability, and stakeholder experience
• Leverage AI, automation, and technology solutions to develop and implement process improvements and new operational capabilities
• Provide actionable feedback to our Product team to improve systems and services
• Conduct research on new markets, regulatory developments, and industry trends
• Perform onboarding activities and quality assurance reviews of new subscriber enrollments
• Administer commission tracking and payment processes
• Track and analyze sales performance across markets and channels
• Develop and update sales training resources and tools as needed
• Collaborate closely with Billing and Solutions Center teams to resolve subscriber issues
• Manage non-payment processes and support strong collection performance
• Develop subscriber communications related to billing, project updates, and account changes
• Maintain training materials and process documentation for customer support teams as needed

Skills

• Strong technical aptitude and business acumen, with the ability to leverage software, data, and systems to achieve business objectives and solve problems effectively
• Customer-first mindset with the ability to balance business goals and customer needs
• Strong analytical and problem-solving skills, including the ability to synthesize information from multiple sources, identify key insights, and develop strategic recommendations and solutions
• Results-driven with a strong sense of urgency and a proven ability to meet deadlines and achieve goals
• Strong project and time management skills, with exceptional attention to detail and accuracy
• Excellent interpersonal and communication skills, including active listening and the ability to ask thoughtful questions to understand business and reporting needs
• Strong written, verbal, and presentation skills, with the ability to translate complex information into clear, user-friendly insights
• Adaptable and flexible in a fast-paced, evolving environment, with the ability to work effectively under pressure and manage competing priorities
• Self-motivated, proactive, and creative, with the ability to work independently and take initiative
• Collaborative team player who builds effective working relationships across stakeholders
• Dependable, reliable, and accountable, with a consistent track record of follow-through and high-quality work
• Bachelor's Degree in Business, Operations, Data Analytics, Energy Systems, or equivalent experience
• 3+ years of full-time work experience required
• Advanced proficiency with Microsoft Excel and other data analysis, reporting, and business tools required
• Proficiency with MS SQL querying is required
• Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position
• Energy or solar industry experience a plus
• VBA proficiency preferred
• A solid understanding of ETL (Extract, Transform, Load) processes and tools is preferred
• Knowledge of community solar programs, utility operations, energy markets, and applicable regulatory frameworks is a plus

Qualifications

Must Haves

• Strong technical aptitude and business acumen, with the ability to leverage software, data, and systems to achieve business objectives and solve problems effectively
• Customer-first mindset with the ability to balance business goals and customer needs
• Strong analytical and problem-solving skills, including the ability to synthesize information from multiple sources, identify key insights, and develop strategic recommendations and solutions
• Results-driven with a strong sense of urgency and a proven ability to meet deadlines and achieve goals
• Strong project and time management skills, with exceptional attention to detail and accuracy
• Excellent interpersonal and communication skills, including active listening and the ability to ask thoughtful questions to understand business and reporting needs
• Strong written, verbal, and presentation skills, with the ability to translate complex information into clear, user-friendly insights
• Adaptable and flexible in a fast-paced, evolving environment, with the ability to work effectively under pressure and manage competing priorities
• Self-motivated, proactive, and creative, with the ability to work independently and take initiative
• Collaborative team player who builds effective working relationships across stakeholders
• Dependable, reliable, and accountable, with a consistent track record of follow-through and high-quality work
• Bachelor's Degree in Business, Operations, Data Analytics, Energy Systems, or equivalent experience
• 3+ years of full-time work experience required
• Advanced proficiency with Microsoft Excel and other data analysis, reporting, and business tools required
• Proficiency with MS SQL querying is required
• Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position

Nice to Haves

• Energy or solar industry experience a plus
• VBA proficiency preferred
• a solid understanding of ETL (Extract, Transform, Load) processes and tools is preferred
• Knowledge of community solar programs, utility operations, energy markets, and applicable regulatory frameworks is a plus

Benefits

• Eligible for an annual incentive plan based on company performance.
• Comprehensive medical coverage, plus free telehealth.
• Dental coverage.
• Vision coverage.
• Employer health savings account contributions.
• Headspace support.
• Free mental healthcare visits for you and your dependents.
• Extensive assistance with Maven.
• Paid family and caregiver leave.
• Fertility, adoption, and surrogacy services.
• 401(k) plan.
• Company match.
• Access to financial wellbeing tools.
• Paid time off.
• Tuition reimbursement.
• Paid leaves.
• Employee hardship fund.
• A wide range of additional perks.