Field Service Engineer

Summary

SolarEdge Technologies creates smart energy solutions spanning solar PV, energy storage, backup systems, EV charging, and home energy management. The Field Service Engineer provides on-site and remote technical support across the region by troubleshooting and diagnosing SolarEdge products, supporting commissioning, training customers, documenting issues, and coordinating with internal teams to resolve escalations.

Responsibilities

• Troubleshoot and diagnose to root cause: inverter and optimizer faults, arc and isolation faults, battery and backup interface behavior, EV charger commissioning, and site communication failures (cellular, Wi-Fi, Ethernet, RS485)
• Support commissioning and difficult startups: SetApp configuration, firmware alignment, grid profile and Rule 21 settings, meter and CT verification, and optimizer pairing and mapping
• Run data-led failure analysis: use monitoring data, site records, and fleet trends to find the pattern behind a repeat failure, and feed it back to Quality and Engineering where it changes the product
• Own the escalations remote support cannot close, through to resolution — including parts authorization and RMA release with Operations
• Field-test alpha and beta hardware and firmware, with direct feedback to product teams before launch
• Be the technical face of SolarEdge for installers in the region — the person they rely on first — and surface where our tools or processes do not fit a customer's workflow
• Integrate SolarEdge tools and processes into how an account actually works day to day — Designer, the Monitoring Portal, SetApp, and the warranty and RMA portal — so they become the way the customer operates rather than an extra step. This is the hardest and most valuable part of the role
• Deliver hands-on training for installer crews and distributor counter staff: installation practice, commissioning, troubleshooting, and the tools above
• Build regional expertise: market dynamics, key installers, and local inspection and permitting practice
• Document activity, findings, and outcomes in SolarEdge CRM and the monitoring platform, including internal and customer-facing reports

Skills

• Solid electrical/electronic troubleshooting: reading schematics, DC/AC measurements, meters and clamp menter, safe practice around high voltage
• Working knowledge of NEC 690/705 and how PV and storage get interconnected, permitted, and inspected in California (Rule 21, UL 1741 SB, NEM 3.0-era storage designs)
• Able to explain a fix clearly to an installer, an inspector, or a homeowner — and write it up properly afterward in our CRM and reporting systems
• Valid driver's license and clean driving record
• Able to work on rooftops and in electrical rooms with appropriate PPE
• Candidates must live within the territory and within reasonable reach of a major airport
• Expect roughly 60% travel within the territory, mostly day trips, with about 30% of total time involving overnight stays
• FSEs share a rotating on-call schedule for urgent site-down and safety issues
• * Hands-on SolarEdge experience: SetApp, Monitoring Portal, Home Hub / Energy Hub, backup interface, batteries
• * NABCEP PVIP or PVA, C-10, journeyman electrician, OSHA 10/30
• * Associate's degree or higher in a technical discipline
• * Three-phase and C&I PV experience
• * Spanish language
• * Basic networking: static IP, DHCP, cellular, Wi-Fi
• 2+ years of field service, commissioning, or installation experience with complex electrical systems — solar PV, battery storage, EV infrastructure, electrical contracting, utility operations, or industrial/military electronics all strongly considered; direct SolarEdge product experience is preferred but not required

Qualifications

Must Haves

• Solid electrical/electronic troubleshooting: reading schematics, DC/AC measurements, meters and clamp menter, safe practice around high voltage
• Working knowledge of NEC 690/705 and how PV and storage get interconnected, permitted, and inspected in California (Rule 21, UL 1741 SB, NEM 3.0-era storage designs)
• Able to explain a fix clearly to an installer, an inspector, or a homeowner — and write it up properly afterward in our CRM and reporting systems
• Valid driver's license and clean driving record
• Able to work on rooftops and in electrical rooms with appropriate PPE
• Candidates must live within the territory and within reasonable reach of a major airport
• Expect roughly 60% travel within the territory, mostly day trips, with about 30% of total time involving overnight stays
• FSEs share a rotating on-call schedule for urgent site-down and safety issues

Nice to Haves

• * Hands-on SolarEdge experience: SetApp, Monitoring Portal, Home Hub / Energy Hub, backup interface, batteries
• * NABCEP PVIP or PVA, C-10, journeyman electrician, OSHA 10/30
• * Associate's degree or higher in a technical discipline
• * Three-phase and C&I PV experience
• * Spanish language
• * Basic networking: static IP, DHCP, cellular, Wi-Fi
• 2+ years of field service, commissioning, or installation experience with complex electrical systems — solar PV, battery storage, EV infrastructure, electrical contracting, utility operations, or industrial/military electronics all strongly considered; direct SolarEdge product experience is preferred but not required

Benefits

• A bonus and/or equity awards, subject to individualized considerations
• A full range of medical, financial, and/or other benefits
• Home-based role