Audit Support Specialist

Summary

illumifin is a leading provider of business process outsourcing and risk management services for the insurance industry. The Audit Support Specialist coordinates client, regulatory, market conduct, vendor, and internal audits while managing documentation, communications, audit findings, remediation efforts, access requests, compliance support, and month-end billing validation.

Responsibilities

• Coordinate audit activities, including client, regulatory, market conduct, internal, and vendor audits
• Gather, organize, and validate documentation required for audit requests
• Maintain audit logs, tracking tools, calendars, and evidence repositories
• Coordinate meetings, interviews, walkthroughs, and auditor access
• Monitor audit deadlines and communicate status updates to stakeholders
• Serve as a liaison between auditors, clients, vendors, and internal business teams
• Track audit findings, recommendations, and corrective action plans
• Partner with business teams to resolve issues and support remediation efforts
• Assist with audit readiness, compliance activities, and procedural communications
• Support training and awareness regarding audit and documentation requirements
• Coordinate documentation and communications related to vendor audits
• Manage system access requests for new hires and auditors
• Maintain records related to access approvals and changes
• Ensure access processes align with company policies and audit requirements
• Prepare audit metrics, status reports, and management summaries
• Maintain organized and secure audit documentation
• Support invoice validation and month-end billing activities by reviewing billing data, identifying discrepancies, and coordinating corrections

Skills

• Bachelor's degree or equivalent combination of education and experience
• 3+ years of experience in audit, compliance, insurance operations, quality assurance, or a related field
• Strong organizational, analytical, and problem-solving skills
• Excellent written and verbal communication skills
• Experience managing multiple priorities and deadlines
• Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and Teams
• Experience in an insurance carrier, TPA, healthcare administration, or other regulated environment
• Knowledge of regulatory audits, market conduct exams, or compliance programs
• Experience supporting audit coordination, documentation management, or operational controls
• Professional certifications such as AINS, CPCU, CIA, or CISA

Qualifications

Must Haves

• Bachelor's degree or equivalent combination of education and experience
• 3+ years of experience in audit, compliance, insurance operations, quality assurance, or a related field
• Strong organizational, analytical, and problem-solving skills
• Excellent written and verbal communication skills
• Experience managing multiple priorities and deadlines
• Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and Teams

Nice to Haves

• Experience in an insurance carrier, TPA, healthcare administration, or other regulated environment
• Knowledge of regulatory audits, market conduct exams, or compliance programs
• Experience supporting audit coordination, documentation management, or operational controls
• Professional certifications such as AINS, CPCU, CIA, or CISA