Account Manager

Summary

Incident IQ is an Atlanta-based workflow management platform serving K-12 school districts. The Account Manager will manage expansion efforts for current customers by developing relationships, identifying upsell and cross-sell opportunities, coordinating with Customer Success, and communicating product value and customer best practices to drive retention and growth.

Responsibilities

• Identify upsell and cross sell opportunities within assigned customer accounts
• Meet and exceed sales results - upsell and cross sell ARR targets
• Partner closely with CSMs to ensure customers are successful and happy with their products
• Manage and nurture customer expansion by developing program-level best practice adoption and customer assessments
• Communicate customer stories and best practices in a compelling persuasive way
• Develop keen understand of the value drivers of iiQ offerings for current customers
• Partner with internal teams to optimize customer expansion, satisfaction, and retention rates
• Foster an environment of collaboration and ongoing learning with internal teams
• Communicate and present target account activity, performance, and forecasting to leadership (weekly, monthly, quarterly)
• Enhance personal effectiveness through the efficient use of technology
• Generate ad hoc reports for internal departments as needed

Skills

• Four (4) year college degree, or equivalent experience
• Minimum of 2 years account management experience or customer relationship development
• Exceptional communication skills, both written and verbal, with the ability to simplify complex technology
• Exceptional group presentation skills – compelling and persuasive style
• Highly organized and process driven work habits
• Driven individual with ability to work independently and within a team environment in a competitive marketplace
• Strong knowledge of Salesforce, Microsoft Office, Google Suite, etc
• Experience in SaaS sales to the K12 market is highly preferred

Qualifications

Must Haves

• Four (4) year college degree, or equivalent experience
• Minimum of 2 years account management experience or customer relationship development
• Exceptional communication skills, both written and verbal, with the ability to simplify complex technology
• Exceptional group presentation skills – compelling and persuasive style
• Highly organized and process driven work habits
• Driven individual with ability to work independently and within a team environment in a competitive marketplace
• Strong knowledge of Salesforce, Microsoft Office, Google Suite, etc

Nice to Haves

• Experience in SaaS sales to the K12 market is highly preferred

Benefits

• Whole-person growth opportunities for personal and professional development
• Energetic and collaborative work environment
• Work/life balance
• Downtown Atlanta office location and an office at Halcyon in Alpharetta
• Medical insurance for full-time employees
• Dental insurance for full-time employees
• Vision insurance for full-time employees
• Life insurance for full-time employees
• 401(k) match for full-time employees
• Paid time off (PTO) for full-time employees
• Remote work option