Account Manager

Summary

QSIC combines audio and artificial intelligence to create data-driven in-store retail media experiences for retailers and brands. The Account Manager will own campaign implementation, performance monitoring, reporting, and day-to-day operational support for retail partners while collaborating with Sales, Product, and Support teams.

Responsibilities

• Implement and manage advertising campaigns for retailer clients, from setup through delivery
• Monitor account health and KPIs, proactively identifying and resolving issues before they affect the partnership
• Prepare and deliver clear, insight-driven reporting on campaign and partnership performance
• Support senior leadership in keeping the client happy and the partnership prospering
• Collaborate cross-functionally with Sales, Product, and Support teams to ensure smooth delivery
• Support the retailer partner's day-to-day operational needs with a structured, professional experience

Skills

• • 1-2 years of experience in account management, customer success, sales support, or a client-facing role
• • Bachelor's degree in Business, Marketing, Communications, or a related field
• • Hands-on experience with CRM platforms (Salesforce, HubSpot, or similar) and Monday.com or similar work-management tools
• • An analytical mind with strict attention to detail
• • Proficiency in Excel or Google Sheets — comfortable building reports, working with pivot tables, and analysing data sets
• • Builds authentic, trust-based client relationships with a consultative, client-first mindset
• • Proactive communicator who flags issues early and comes with solutions, not just problems
• • Comfortable with data — able to translate reporting into clear, actionable insights
• • Highly organized with strong attention to detail
• • Thrives in a fully remote, collaborative team environment
• • Familiarity with retail, e-commerce, or digital media environments is a strong advantage
• • Exposure to retail media platforms (e.g. Criteo, CitrusAd, Pacvue, Amazon Ads) is a plus

Qualifications

Must Haves

• • 1-2 years of experience in account management, customer success, sales support, or a client-facing role
• • Bachelor's degree in Business, Marketing, Communications, or a related field
• • Hands-on experience with CRM platforms (Salesforce, HubSpot, or similar) and Monday.com or similar work-management tools
• • An analytical mind with strict attention to detail
• • Proficiency in Excel or Google Sheets — comfortable building reports, working with pivot tables, and analysing data sets
• • Builds authentic, trust-based client relationships with a consultative, client-first mindset
• • Proactive communicator who flags issues early and comes with solutions, not just problems
• • Comfortable with data — able to translate reporting into clear, actionable insights
• • Highly organized with strong attention to detail
• • Thrives in a fully remote, collaborative team environment

Nice to Haves

• • Familiarity with retail, e-commerce, or digital media environments is a strong advantage
• • Exposure to retail media platforms (e.g. Criteo, CitrusAd, Pacvue, Amazon Ads) is a plus

Benefits

• Fully remote work — work from anywhere, with flexible arrangements that respect your life
• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan
• A collaborative, team-oriented culture where your ideas are heard and your growth is invested in
• Direct exposure to one of the fastest-growing channels in retail — in-store media
• A team that wins together, supports each other, and genuinely enjoys the work