Account Manager I

Summary

InComm Payments is a fintech company focused on innovative payment technology and incentives solutions. The company is seeking an Account Manager I to support client relationships, account operations, reporting, project coordination, and strategic initiatives while managing a small portfolio of accounts. The role is fully remote and involves cross-functional collaboration and up to 10% travel.

Responsibilities

• Provide day-to-day operational and administrative support to the Account Management team across a portfolio of strategic client accounts
• Manage day-to-day support for an assigned set of client accounts
• Coordinate client requests and internal follow-up activities to ensure timely delivery and resolution
• Maintain a high level of responsiveness and customer service for both internal and external stakeholders
• Assist in preparing reports, presentations, business reviews, and other client-facing materials
• Track account performance, deliverables, project milestones, and key initiatives, providing regular updates to leadership and internal stakeholders
• Support implementation activities, product launches, catalog updates, and operational initiatives
• Identify opportunities for process improvements and operational efficiencies
• Support strategic projects and special assignments as directed by leadership

Skills

• 1–3 years of experience in account management, customer success, client services, operations, project coordination, or a related field
• Strong communication skills, both written and verbal
• Demonstrated proactivity and responsiveness to internal and external requests
• Strong organizational skills and attention to detail with the ability to manage multiple priorities
• Strong analytical skills with the ability to interpret data, identify trends, and support business recommendations
• Ability to work independently while collaborating effectively within a team environment
• Experience creating reports, presentations, and client communications
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint
• Ability to learn new products, technologies, and business processes quickly
• Bachelor's degree in Business, Marketing, Communications, or a related field preferred
• ECommerce, incentives, gift card, fintech, or technology industry experience preferred

Qualifications

Must Haves

• 1–3 years of experience in account management, customer success, client services, operations, project coordination, or a related field
• Strong communication skills, both written and verbal
• Demonstrated proactivity and responsiveness to internal and external requests
• Strong organizational skills and attention to detail with the ability to manage multiple priorities
• Strong analytical skills with the ability to interpret data, identify trends, and support business recommendations
• Ability to work independently while collaborating effectively within a team environment
• Experience creating reports, presentations, and client communications
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint
• Ability to learn new products, technologies, and business processes quickly

Nice to Haves

• Bachelor's degree in Business, Marketing, Communications, or a related field preferred
• eCommerce, incentives, gift card, fintech, or technology industry experience preferred

Benefits

• Fully remote work arrangement
• This position is eligible for the Employee Referral Bonus Program - Tier II