Account Manager: Digital Marketing Strategy | Denver, CO

Summary

Inflow is a boutique digital marketing agency specializing in SEO, AEO, Paid Media, Conversion Rate Optimization, Analytics, and AI-driven search strategy. The Account Manager owns client relationships and coordinates digital marketing programs across multiple disciplines, ensuring strategic alignment, clear communication, project execution, client satisfaction, retention, and growth.

Responsibilities

• Serve as primary point of contact for assigned clients
• Build strong, trust-based relationships with client stakeholders
• Lead structured client meetings with clear agendas, outcomes, and next steps
• Ensure clients understand how work aligns to their business goals
• Maintain high client satisfaction and retention
• Represent the client perspective internally
• Provide proactive communication and guidance
• Manage expectations around timelines, scope, and deliverables
• Translate strategic recommendations into clear execution plans
• Coordinate work across SEO, CRO, Paid Media, Analytics, and Content teams
• Maintain organized project environments (ClickUp, Jira, or similar)
• Ensure work progresses according to agreed priorities and timelines
• Track deliverables, dependencies, and risks across multiple initiatives
• Ensure teams have the context needed to execute effectively
• Maintain visibility into resourcing needs and constraints
• Support sprint planning and prioritization processes
• Facilitate client goal-setting and KPI alignment discussions
• Ensure marketing initiatives ladder up to business objectives
• Partner with channel SMEs to translate strategy into actionable roadmaps
• Help prepare Quarterly Business Reviews (QBRs) and executive presentations
• Ensure reporting connects performance to client goals
• Identify gaps between client goals and current scope
• Ensure client communications are clear, proactive, and organized
• Translate complex digital marketing work into client-friendly narratives
• Ensure reporting is:
• Delivered on time
• Accurate and contextualized
• Connected to business outcomes
• Document key decisions, action items, and priorities
• Provide clear recaps and follow-ups after meetings
• Identify opportunities to expand impact across channels
• Surface upsell opportunities in collaboration with SMEs and Business Development
• Help scope change orders and expanded programs
• Maintain awareness of account health, risks, and satisfaction signals
• Support long-term client growth and retention goals

Skills

• Experience working in an agency environment
• 3+ years in Account Management, Program Management, or Client Success within a digital marketing agency or marketing services environment
• Strong understanding of digital marketing channels (SEO, Paid Media, CRO, Analytics, Content) at a general level
• Proven ability to manage multiple client relationships simultaneously
• Strong project management and organizational skills
• Experience coordinating cross-functional teams
• Ability to translate business goals into structured plans
• Excellent written and verbal communication skills
• Ability to simplify complex topics for non-technical stakeholders
• Strong attention to detail and follow-through
• Familiarity with SEO or Paid Media concepts
• Experience supporting eCommerce or B2B clients
• Experience preparing client presentations or executive summaries

Qualifications

Must Haves

• Experience working in an agency environment
• 3+ years in Account Management, Program Management, or Client Success within a digital marketing agency or marketing services environment
• Strong understanding of digital marketing channels (SEO, Paid Media, CRO, Analytics, Content) at a general level
• Proven ability to manage multiple client relationships simultaneously
• Strong project management and organizational skills
• Experience coordinating cross-functional teams
• Ability to translate business goals into structured plans
• Excellent written and verbal communication skills
• Ability to simplify complex topics for non-technical stakeholders
• Strong attention to detail and follow-through
• Familiarity with SEO or Paid Media concepts
• Experience supporting eCommerce or B2B clients
• Experience preparing client presentations or executive summaries

Benefits

• Bonus incentives
• Paid vacation and sick days
• Health, dental, vision, life, short-term and long-term disability insurance
• 401K with employer contributions
• Health and wellness budget (up to $65/month), including gym membership and support for mental health and wellness needs
• Monthly internet stipend
• Give Back/Civic Action Days: time off for voting, political activism, marches/demonstrations, and volunteering with an organization
• Continued education budget: an annual $500 budget to educate yourself and expand your knowledge