Technical Delivery Manager

Summary

Inizio Evoke is a company dedicated to making health more human, and they are seeking a mid-level Technical Delivery Manager to oversee the day-to-day support delivery rhythm using a disciplined Kanban process. This role involves managing technical support operations, facilitating team coordination, and ensuring effective delivery workflows across various teams.

Responsibilities

• Own daily Kanban board health for support and delivery operations
• Maintain visibility into intake, backlog, active work, blockers, aging items, dependencies, and completed work
• Ensure tickets have clear owners, current status, priority, next step, and target timing where applicable
• Monitor work-in-progress and help surface bottlenecks before they become delivery risks
• Keep tools such as ZenHub, Jira, GitHub Projects, or similar platforms current and useful
• Coordinate routine technical support work across platform, product, engineering, and support stakeholders
• Help capture, triage, categorize, and route incoming support requests
• Track follow-through on incidents, support issues, operational tasks, and handoffs
• Partner with technical leads to clarify scope, sequencing, dependencies, and blockers
• Identify lightweight process improvements that improve flow, accountability, and response consistency
• Facilitate standups, Kanban reviews, backlog refinement, weekly planning, and status checkpoints
• Keep meetings focused, action-oriented, and tied to current delivery priorities
• Capture decisions, next steps, owners, and due dates for asynchronous follow-through
• Prepare weekly updates on progress, priorities, blockers, backlog health, risks, and support needs
• Escalate unresolved blockers and high-priority risks with enough context for leadership action
• Follow technical discussions and ask clarifying questions when scope, priority, or ownership is unclear
• Support workflows connected to automation, AI-assisted support, and agentic AI development practices
• Use delivery data and board hygiene to improve leadership visibility and team decision-making

Skills

• 4+ years of experience in technical delivery management, project management, agile operations, support operations, or delivery coordination
• Experience supporting software, platform, product, developer-facing, or technical support teams
• Hands-on experience maintaining Kanban or Agile workflows and driving task follow-through
• Experience preparing meeting notes, action logs, delivery updates, and status reports
• Strong organization, attention to detail, and follow-through
• Working knowledge of Kanban flow, backlog management, WIP tracking, blocker management, and continuous improvement
• Technical fluency to understand engineering conversations and identify delivery risks
• Clear written communication and practical meeting facilitation skills
• Comfortable operating in ambiguity and adapting as priorities shift
• Interest in AI-enabled delivery models, automation, and agentic AI ways of working

Qualifications

Must Haves

• 4+ years of experience in technical delivery management, project management, agile operations, support operations, or delivery coordination
• Experience supporting software, platform, product, developer-facing, or technical support teams
• Hands-on experience maintaining Kanban or Agile workflows and driving task follow-through
• Experience preparing meeting notes, action logs, delivery updates, and status reports
• Strong organization, attention to detail, and follow-through
• Working knowledge of Kanban flow, backlog management, WIP tracking, blocker management, and continuous improvement
• Technical fluency to understand engineering conversations and identify delivery risks
• Clear written communication and practical meeting facilitation skills
• Comfortable operating in ambiguity and adapting as priorities shift
• Interest in AI-enabled delivery models, automation, and agentic AI ways of working