Administrative Applications Analyst

Summary

Inland Imaging is seeking an Administrative Applications Analyst to support administrative business applications across its related companies. The role provides Workday and ServiceNow support, troubleshoots application issues, manages upgrades and releases, and coordinates application needs with Human Resources, Accounting, Payroll, IT, and leadership.

Responsibilities

• Provide support for Workday (ERP) used across Inland's related companies
• Log, track, and manage service tickets and cases in ServiceNow, the company's case management system
• Troubleshoot and resolve application issues to maintain critical business operations
• Support long-term application stability across administrative business systems
• Manage application upgrades and new software releases, including testing, coordination, and communication with affected stakeholders
• Coordinate with Human Resources, Accounting, Payroll, IT and Leadership to identify, prioritize, and resolve application support needs
• Work effectively and maintain composure and accuracy in a fast-paced environment with competing priorities
• Perform other duties as assigned
• Maintain strict confidentiality within Inland Imaging
• Follow all HIPAA, PHI non-disclosure, and company security policies
• Follow all Health and Safety policies and guidelines of Inland Imaging or its partners depending on work location
• Follow all company policies including those regarding harassment, non-retaliation, discrimination, and respectful workplace
• Communicate effectively with excellent written, verbal, and interpersonal skills
• Demonstrate detail orientation, multi-tasking ability, and strong organizational skills in a fast-paced environment
• Adhere to departmental standards and personnel policies by demonstrating a professional demeanor in conduct and appearance
• Use good teamwork and communication skills to identify concerns and solutions; assist where needed to ensure a smooth-functioning department
• Regular and reliable attendance is required for this position
• Other tasks may be assigned and management retains the right to add or change the duties at any time
• Treat everyone with dignity and respect
• Provide excellent customer service
• Conform to Joint Commission and HIPAA regulations
• Comply with PHI (Protected Health Information) requirements
• Demonstrates the ability to receive, comprehend, retain, and appropriately act upon verbal and written information necessary to perform the essential functions of the position, with or without reasonable accommodation
• Accurately communicates information and instructions to employees, leadership, physicians, and other stakeholders and seeks clarification when information or direction is unclear
• Maintains appropriate systems, documentation, notes, or other organizational methods necessary to ensure timely and accurate follow-through on instructions, commitments, decisions, and assigned responsibilities
• Exercises sound judgment and discretion in receiving, handling, discussing, and disseminating confidential, sensitive, proprietary, personnel, patient, and business information
• Recognizes information that is confidential or sensitive and limits disclosure to individuals with an appropriate business need to know, consistent with company policy and applicable privacy requirements
• Maintains awareness of instructions, decisions, and information communicated in meetings, conversations, correspondence, and other business communications as necessary to effectively perform assigned responsibilities

Skills

• Associate's or Bachelor's degree in Information Technology, Business Administration, or a related field preferred, or an equivalent combination of education and experience
• Two to four years of related experience, including experience and knowledge of administrative business applications, ticketing/case management systems, human resources/accounting/payroll systems, and application support
• Specific experience with Workday and ServiceNow
• Strong self-motivation and the ability to work independently are required
• Experience with the following applications is highly desired: ServiceNow Workday QGenda/Scheduling Systems Accounting/Financial Systems/Payroll Systems Microsoft Office Suite Case/Ticket Management Tools

Qualifications

Must Haves

• Associate's or Bachelor's degree in Information Technology, Business Administration, or a related field preferred, or an equivalent combination of education and experience
• Two to four years of related experience, including experience and knowledge of administrative business applications, ticketing/case management systems, human resources/accounting/payroll systems, and application support
• Specific experience with Workday and ServiceNow
• Strong self-motivation and the ability to work independently are required

Nice to Haves

• Experience with the following applications is highly desired: ServiceNow Workday QGenda/Scheduling Systems Accounting/Financial Systems/Payroll Systems Microsoft Office Suite Case/Ticket Management Tools

Benefits

• Remote work Monday-Friday day shift