Clinical Applications Analyst

Summary

Imagen Technologies is building the AI-enabled teleradiology practice of the future. The Clinical Applications Analyst partners with clinical and operational teams to support radiologists by ensuring clinical applications and imaging systems are optimized for efficient patient care.

Responsibilities

• Lead and support the configuration, maintenance, and optimization of Imagen’s clinical applications and imaging systems to ensure reliable, efficient radiologist workflows
• Serve as a subject matter expert for PACS and clinical applications, supporting system setup, troubleshooting, upgrades, integrations, and workflow enhancements
• Partner with clinical, operational, and technical teams to identify and implement workflow improvements that enhance efficiency and reduce operational friction
• Troubleshoot complex clinical application and imaging workflow issues, driving issues through resolution in coordination with internal teams, vendors, and customers
• Proactively monitor application health, system stability, and workflow performance to maintain high system availability and minimize operational disruptions
• Support testing, validation, and implementation activities related to new workflows, upgrades, integrations, and customer deployments
• Train and support internal teams and end users on application functionality, workflow best practices, and support processes as needed
• Develop and maintain strong vendor relationships to stay informed on upgrades, enhancements, and opportunities for workflow optimization
• Provide day-to-day guidance and support to Level 1 support team members to ensure accurate, timely responses within defined SLAs
• Participate as a member of the Level 2 support team, including participation in the on-call rotation, to support critical clinical operations
• Flexibility to provide coverage outside of normal business hours as needed

Skills

• Bachelor's degree or equivalent practical experience, with 4+ years supporting clinical or radiology systems in a production healthcare environment, consistently delivering high levels of customer and clinician satisfaction
• Deep understanding of DICOM and working knowledge of HL7 interfaces, including their impact on imaging workflows and downstream clinical systems
• Demonstrated end-to-end understanding of the full lifecycle of an imaging exam, including acquisition, routing, interpretation, reporting, communication, and archiving
• Proven expertise in radiology and teleradiology workflows, including the roles of radiologists, technologists, support teams, and referring providers
• Hands-on experience supporting, configuring, and optimizing one or more of the following clinical applications in a live environment: eRAD PACS, 3M M*Modal Fluency, Studycast, Volpara (or equivalent systems)
• Experience troubleshooting PACS, imaging workflow, and clinical application issues in complex healthcare environments
• Strong written, verbal, and presentation skills, with the ability to communicate effectively with radiologists, clinical staff, operational leaders, vendors, and technical teams
• Highly organized with the ability to manage multiple priorities, balance competing demands, and maintain strong attention to detail in a fast-paced operational environment
• Are either located in or willing to work PST hours

Qualifications

Must Haves

• Bachelor's degree or equivalent practical experience, with 4+ years supporting clinical or radiology systems in a production healthcare environment, consistently delivering high levels of customer and clinician satisfaction
• Deep understanding of DICOM and working knowledge of HL7 interfaces, including their impact on imaging workflows and downstream clinical systems
• Demonstrated end-to-end understanding of the full lifecycle of an imaging exam, including acquisition, routing, interpretation, reporting, communication, and archiving
• Proven expertise in radiology and teleradiology workflows, including the roles of radiologists, technologists, support teams, and referring providers
• Hands-on experience supporting, configuring, and optimizing one or more of the following clinical applications in a live environment: eRAD PACS, 3M M*Modal Fluency, Studycast, Volpara (or equivalent systems)
• Experience troubleshooting PACS, imaging workflow, and clinical application issues in complex healthcare environments
• Strong written, verbal, and presentation skills, with the ability to communicate effectively with radiologists, clinical staff, operational leaders, vendors, and technical teams
• Highly organized with the ability to manage multiple priorities, balance competing demands, and maintain strong attention to detail in a fast-paced operational environment
• Are either located in or willing to work PST hours