Implementation Project Manager II

Summary

Innovu is a Pittsburgh-based data analytics company providing solutions for benefits strategy, human capital risk management, and health benefit design. The Project Manager II independently manages a high-volume portfolio of employer client onboardings from kickoff through data go-live, coordinating internal teams, external clients, and vendors. The role also oversees project metrics, stakeholder communications, escalations, and process improvement.

Responsibilities

• Independently manage a high-volume portfolio of active employer onboardings at any given time across assigned partners and implementation types
• Understand both business and partner objectives and translate them into a well-defined project strategy with measurable goals, in alignment with established Innovu processes
• Lead all aspects of onboarding execution: kickoff preparation and facilitation, vendor coordination, tracking of data delivery, go-live management, and hand-offs to the Client Experience team
• Continuously monitor project metrics and milestones to evaluate progress and the effectiveness of the delivery approach
• Track and maintain accurate, up-to-date project records using Innovu's project tools, including Zoho, Jira, and Smartsheet
• Communicate progress across projects and books of business to internal leaders to flag risks, convey trends, and enable clarity on portfolio health
• Build and maintain strong, proactive partner relationships throughout the onboarding lifecycle, keeping expectations aligned at every stage
• Lead stakeholder updates, kickoff calls, and internal hand-offs with full ownership of the communication cadence
• Respond to partner inquiries promptly and professionally, reinforcing confidence in Innovu's execution
• Correctly identify when an issue requires escalation, document the situation clearly, and drive it through to resolution independently
• Navigate the organization effectively, engaging the right cross-functional partners to coordinate dependencies and resolve blockers
• Contribute to team process discussions and bring forward ideas for process improvement
• Begin developing executive presentation skills in preparation for continued career growth toward Senior PM and Lead PM roles within Innovu's PM track

Skills

• Bachelor's degree or equivalent experience
• 3+ years of project management or client implementation experience
• Demonstrated ability to independently manage a high-volume portfolio of concurrent client projects (including medium to larger books of business, with capacity expected to scale as tools and processes evolve) and coordinate cross-project tasks and dependencies
• Experience managing projects and working in a client-facing role with direct interaction across multiple stakeholder levels
• Relationship builder, adept at developing and maintaining both internal and external working relationships
• Strong written and verbal communication skills; capable of producing polished, professional client-facing deliverables
• Proficiency with project management and workflow tools, including Zoho, Jira, and Smartsheet, along with Microsoft Office
• Proven ability to independently manage escalations, identify root causes, and support driving issues to resolution
• Comfort working alongside analysts assigned to your initiatives to support prioritization of tasks and escalations
• Demonstrates curiosity and an ability to learn quickly, especially new technology and processes
• Self-motivated, detail-oriented, and capable of managing competing priorities in a fast-paced environment, with a positive, team-based, collaborative mentality
• Prior experience in healthcare IT, benefits consulting, insurance, or the health industry
• Experience in a SaaS implementation, data analytics, or other fast-paced, growth-focused environment
• PMP or other project management certification

Qualifications

Must Haves

• Bachelor's degree or equivalent experience
• 3+ years of project management or client implementation experience
• Demonstrated ability to independently manage a high-volume portfolio of concurrent client projects (including medium to larger books of business, with capacity expected to scale as tools and processes evolve) and coordinate cross-project tasks and dependencies
• Experience managing projects and working in a client-facing role with direct interaction across multiple stakeholder levels
• Relationship builder, adept at developing and maintaining both internal and external working relationships
• Strong written and verbal communication skills; capable of producing polished, professional client-facing deliverables
• Proficiency with project management and workflow tools, including Zoho, Jira, and Smartsheet, along with Microsoft Office
• Proven ability to independently manage escalations, identify root causes, and support driving issues to resolution
• Comfort working alongside analysts assigned to your initiatives to support prioritization of tasks and escalations
• Demonstrates curiosity and an ability to learn quickly, especially new technology and processes
• Self-motivated, detail-oriented, and capable of managing competing priorities in a fast-paced environment, with a positive, team-based, collaborative mentality

Nice to Haves

• Prior experience in healthcare IT, benefits consulting, insurance, or the health industry
• Experience in a SaaS implementation, data analytics, or other fast-paced, growth-focused environment
• PMP or other project management certification

Benefits

• Mission-driven culture where your contributions have real impact
• Flexible work arrangements
• Collaborative work environment
• Growth and advancement opportunities
• Low cost medical, dental, and vision insurance
• 401(k) plan with an employer match
• Company paid life insurance, short-term disability, and long-term disability coverage
• Paid time off
• Paid parental leave