Clinical Services Manager - Austin South, TX (Field Based)

Summary

Insulet Corporation is a global medical technology company focused on diabetes care and innovative insulin delivery systems. The Clinical Services Manager will provide field-based clinical education, train healthcare providers and patients on Omnipod products, build clinical partnerships, oversee clinical trainers, and support product adoption through clinical expertise.

Responsibilities

• Build strong relationships with key stakeholders, including endocrinologists, primary care providers, and diabetes management teams in hospitals, clinics, and private practices
• Share your expertise with healthcare providers about diabetes management, including the latest technologies and best treatment practices to ensure consistent, high-quality care for patients
• Expand your network and credibility within the diabetes community by actively participating in local events and initiatives that position you as a leader in diabetes care
• Schedule and deliver personalized training to patients on the proper use and care of Insulet products, ensuring they feel confident and informed about their treatment
• Assess patient needs and customize training programs, tailoring sessions to accommodate varying levels of familiarity with the device
• Provide ongoing support and education, offering follow-up consultation to address questions, troubleshoot issues, and ensure successful long-term device usage
• Collaborate with healthcare providers to ensure training aligns with clinical treatment plans, fostering seamless integration of the device into the patient’s care routine
• Empower patients to manage their condition effectively by explaining device features, functionality, and best practices for optimal results in everyday use
• Evaluate and recommend Certified Pod Trainers (CPTs) who wish to become consultant CPTs for Insulet
• Oversee CPTs by providing timely product updates and being a clinical resource
• Leverage multiple data sources to inform education strategy and individual/team actions
• Maintain and update data systems, such as Salesforce, to capture training metrics
• Conduct administrative responsibilities, managing operations while adhering to budgetary guidelines
• Empower decision-making by promoting the life-changing benefits of insulin pump therapy to healthcare providers and patients
• Collaborate closely with territory partners to achieve shared sales goals while contributing your clinical expertise to shape effective strategies
• Champion inspiring patient success stories, leveraging real-world examples to demonstrate the impact of Insulet’s solutions and drive product adoption through clinical selling techniques
• Execute field sales activities with a strategic, patient-centered approach, ensuring all promotional efforts are aligned with established guidelines while maximizing impact in the field

Skills

• Excellent communication skills, both oral and written
• Strong influencing and collaboration skills with the ability to build and nurture relationships
• Demonstrated skill educating in a clinical setting (both providers and patients)
• Team-oriented with proven ability to work in a collaborative setting
• Ability to solve complex problems and take appropriate action
• Ability to execute territory business strategy
• Proficiency with technology (both large data systems as well as personal devices, such as insulin pumps and continuous glucose monitors)
• Associate degree
• 2+ years of related clinical experience
• Professional, up-to-date credentials and/or certifications (Certified Diabetes Care and Education Specialist (CDCES), Registered Dietitian (RD), or Registered Nurse (RN), PharmD, or other clinical credentials and/or certifications; state licensure (as required per state)
• Valid driver's license
• Must reside within the geographic area of the assigned territory
• This position requires regular business travel, mostly by car within a set geographic region
• Overnight travel and amount of air travel varies by territory, may be as much as 2 – 5 overnights per month
• Ability to lift, carry and transport up to 30 lbs., professional sales samples and literature
• Bachelor's degree
• 2+ years' experience conducting training in a clinical setting and/or managing insulin pump patients
• Prior experience in a commercial role in the medical device or pharmaceutical industry

Qualifications

Must Haves

• Excellent communication skills, both oral and written
• Strong influencing and collaboration skills with the ability to build and nurture relationships
• Demonstrated skill educating in a clinical setting (both providers and patients)
• Team-oriented with proven ability to work in a collaborative setting
• Ability to solve complex problems and take appropriate action
• Ability to execute territory business strategy
• Proficiency with technology (both large data systems as well as personal devices, such as insulin pumps and continuous glucose monitors)
• Associate degree
• 2+ years of related clinical experience
• Professional, up-to-date credentials and/or certifications (Certified Diabetes Care and Education Specialist (CDCES), Registered Dietitian (RD), or Registered Nurse (RN), PharmD, or other clinical credentials and/or certifications; state licensure (as required per state)
• Valid driver's license
• Must reside within the geographic area of the assigned territory
• This position requires regular business travel, mostly by car within a set geographic region
• Overnight travel and amount of air travel varies by territory, may be as much as 2 – 5 overnights per month
• Ability to lift, carry and transport up to 30 lbs., professional sales samples and literature

Nice to Haves

• Bachelor's degree
• 2+ years' experience conducting training in a clinical setting and/or managing insulin pump patients
• Prior experience in a commercial role in the medical device or pharmaceutical industry

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• Additional employee wellness programs
• This position is eligible for incentive compensation